1 Reply Latest reply on Mar 26, 2014 11:15 AM by ckeller

    iPhone Email - Sync Past 1 Month

    ckeller

      Hi,

       

      I have one user who wants to sync their email past the alloted default max of 1 month.

      This user wants the emails to sync up for the past year.

       

      Is there anyway we can do this?

      Is this handeled within the phone or corporate server?

      Is there a search function that might be an alternate?

       

      User is using an iPhone 5s.

      The latest EMM is installed.

      There are no application errors, just wants more than 1 month of emails.

        • 1. Re: iPhone Email - Sync Past 1 Month
          ckeller

          In response to my own question, I've determined a couple solutions.

           

          For iPhone's, the user can access their 'general settings,' and then locate the email, contacts, calendar' option.

          The mail settings are on the iPhone not on EMM – you have a choice of:

           

          1 day

          3 days

          1 week

          2 weeks

          1 month

          No Limit.

           

          On Androids, the maximum is 1 month through Secure Container settings > sync settings.

           

          However, users (for both iOS and Android) can search their entire mailbox no matter what sync time they choose.