1 2 Previous Next 12 Replies Latest reply on Mar 21, 2014 5:04 AM by Peter M

    Unable to install Mcafee Total protection (2013 Upgrade) our company provides this package on an Autmation share for self installation.

    dawatkin

      They have tried many things to  try and re-install using the Mcafee-Uninst application first and then install again from internal  Self install site..

       

      I've looked through the logs on my PC and find the following issues....  Patches are not found and fails installation...

       

      Any suggestions where I can get these patch files.

       

       

      20/03/2014 10:08:07   | McAfee Agent product version: 4.6.0.3122

      20/03/2014 10:08:07   | McAfee VirusScan Enterprise product not found

      20/03/2014 10:08:07   | McAfee AntiSpyware module product not found

      20/03/2014 10:08:07   | McAfee Host Intrusion Protection product not found

      20/03/2014 10:08:07   | Calling InstallMcAfeeAgent()

      20/03/2014 10:08:07   | Version of McAfee Agent to be installed is 4.6.0.3122

      20/03/2014 10:08:07   | McAfee Agent is the correct version, nothing to do

      20/03/2014 10:08:07   | Calling InstallMcAfeeHIPS()

      20/03/2014 10:08:07   | Version of McAfee HIPS to be installed is 8.0.0.2482

      20/03/2014 10:08:07   | Base Filtering Engine (BFE) service found

      20/03/2014 10:08:07   | BFE service state: RUNNING

      20/03/2014 10:08:07   | Installing McAfee Host Intrusion Prevention...

      20/03/2014 10:08:07   | File to execute: C:\Windows\Temp\HIPS\McAfeeHIP_ClientSetup.exe

      20/03/2014 10:08:07   | Parameters: /qn /l+*v %windir%\Temp\McAfeeLogs\McAfeeHip8_Install.log

      20/03/2014 10:08:14   | Return Code: 1603

      20/03/2014 10:08:14   | Source: MSI : Fatal error during installation

      20/03/2014 10:08:14   | ERROR_INSTALL_FAILURE

      20/03/2014 10:08:14   | Calling InstallHotfix(HFHIPS803520)

      20/03/2014 10:08:14   | HIPS 8 Patch 2 Hotfix Rollup (KB77323) to be installed

      20/03/2014 10:08:14   | File to execute: McAfeeHIP_ClientHotfix2_803520.exe

      20/03/2014 10:08:14   | Parameters: /SILENT

      20/03/2014 10:08:14   | Installing hotfix...

      20/03/2014 10:08:14   | Full path to executable: C:\Windows\Temp\Hotfix\HFHIPS803520\McAfeeHIP_ClientHotfix2_803520.exe

      20/03/2014 10:08:17   | Return Code: -2147213312

      20/03/2014 10:08:17   | Source: Hotfix : HIPS Product Not Found or Not Supported

      20/03/2014 10:08:17   | ERROR_NO_ACTION_TO_TAKE

      20/03/2014 10:08:17   | Calling InstallMcAfeeVirusScan()

      20/03/2014 10:08:17   | Version of McAfee VSE to be installed is 8.8.0.975

      20/03/2014 10:08:17   | System qualifies for McAfee AntiVirus Enterprise installation

      20/03/2014 10:08:17   | Installing McAfee VirusScan Enterprise...

      20/03/2014 10:08:17   | File to execute: C:\Windows\Temp\VSE\SetupVSE.exe

      20/03/2014 10:08:17   | Parameters: ADDLOCAL=ALL REMOVE=EmailScan /qn /norestart

      20/03/2014 10:08:35   | Return Code: 1603

      20/03/2014 10:08:35   | Source: MSI : Fatal error during installation

      20/03/2014 10:08:35   | ERROR_INSTALL_FAILURE

      20/03/2014 10:08:35   | Calling InstallHotfix(HFVSE820636)

      20/03/2014 10:08:35   | On Access Scan Hotfix (KB77043) to be installed

      20/03/2014 10:08:35   | File to execute: VSE88HF820636.exe

      20/03/2014 10:08:35   | Parameters: /SILENT

      20/03/2014 10:08:35   | Installing hotfix...

      20/03/2014 10:08:35   | Full path to executable: C:\Windows\Temp\Hotfix\HFVSE820636\VSE88HF820636.exe

      20/03/2014 10:08:35   | Return Code: 15

      20/03/2014 10:08:35   | ERR: 15

      20/03/2014 10:08:35   | ERROR_FAILURE_OCCURRED

      20/03/2014 10:08:35   | Calling InstallHotfix(HFVSE805660)

      20/03/2014 10:08:35   | Privilege Escalation Vulnerability Hotfix (KB77192) to be installed

      20/03/2014 10:08:35   | File to execute: VSE88HF805660.exe

      20/03/2014 10:08:35   | Parameters: /SILENT

      20/03/2014 10:08:35   | Installing hotfix...

      20/03/2014 10:08:35   | Full path to executable: C:\Windows\Temp\Hotfix\HFVSE805660\VSE88HF805660.exe

      20/03/2014 10:08:35   | Return Code: 43

      20/03/2014 10:08:35   | Source: Hotfix : Hotfix not applicable

      20/03/2014 10:08:35   | ERROR_SUCCESS

      20/03/2014 10:08:35   | Calling PolicyTaskUpdate()

      20/03/2014 10:08:35   | Agent checking for new policies and client task

      20/03/2014 10:08:35   | File to execute: C:\Program Files (x86)\McAfee\Common Framework\cmdagent.exe

      20/03/2014 10:08:35   | Parameters: /C

      20/03/2014 10:08:35   | Calling COETag()

      20/03/2014 10:08:35   | One or more errors were encountered; script cannot continue

      20/03/2014 10:08:35   | Script exiting

      20/03/2014 10:08:35   | Package exit code is 1

      20/03/2014 10:08:35   | Runtime Completed: 20/03/2014 10:08:35

       

        1 2 Previous Next