You said you had McAfee Internet Security and Parental Controls installed but they mention Anti-Theft. If that is installed I will move this to that section and have someone specilaized in that help you. Can you confirm that Anti-Theft is onboard too? Normal removal doesn't apply to Anti-Theft for obvious reasons.
Hi Peter, thanks for your reply.
Yes, Anti-Theft is also installed. However the more immediate problem seems to be that when trying to open Internet Security or Parental Controls, neither launches properly. It is impossible to uninstall either via the Control Panel, which I believe I need to do before I can use the MCPR.exe tool, which is then where Anti-Theft becomes a problem?
Moved to Anti-Theft just in case.
For the regular software you can skip the uninstall part and go straight to MCPR. Make sure it's a freshly downloaded one from here: http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe and then reboot. It should remove everything except Anti-Theft. If you have set up Parental Controls it will also ask for the Admin password used to set it up.
The only thing that happens if you skip the normal uninstall step is that the online account isn't decremented by 1 license. But you can contact Customer Service to correct that if you need to.
If you want Anti-Theft removed that is a totally different story and I will have to ask for help.
Yes, it looks like I need to uninstall Anti-Theft, as MCPR won't run with it installed.
I tried to uninstall Anti-Theft via the Control Panel, and it appeared to work/disappeared from my programs list, but MCPR still says it's installed.
Further help would be great.
OK I will email my support contacts. As I said before MCPR will not remove Anbti-Theft, it cant. It should have removed the others though. I guess it's programmed to stop if it sees Anti-Theft as the removal could indicate that the laptop had been stolen so rightly it stops at that point.
Anyway, standby, hopefully help is on the way.
Thanks Peter, I realy appreciate your amazingly speedy replies.
Unfortunately MCPR doesn't remove the others as when I try to run it, it says:
"Incomplete Uninstallation. This tool cannot run with McAfee Anti-Theft installed. Please contact Support for help."
...and everything is still installed.
I look forward to some further help.
Yes that's what I assumed - OK good luck ;-)
I have just been on the phone to McAfee/Intel Anti-Theft support. They have arranged to escalate it to a higher level with a call-back tomorrow, as it doesn't appear that Anti-Theft is installed/enrolled, but the MCPR tool still says it is.
So hopefully it will be sorted out tomorrow. All the best ;-)