1 2 Previous Next 15 Replies Latest reply on Mar 16, 2014 1:27 PM by Peter M

    2012 Total Protection Installation Problems

    ccfischer

      I am downloading the product on an HP Laptop, operating Windows 8.

      I had Kaspersky Antivirus protection which I have uninstalled becasue 1.) McAfee disk installation told me to & 2.) My Kaspersky expired (yesterday 3-14-14).

       

      My problem is this

       

      1.) I get an error message that reads:

       

      "Potential Threats Detected"

      "We found potential threats that might interfere with your installation. Before you continue please fix these issues."

      "How do I fix these issues" (Which I am then taken to a screen where I have to pay to have McAfee remotely remove the problem or contact McAfee via phone or online support. Which gives me no number to call. and no online support.

      "cancel" or "continue"

       

      If I continue anyway I accept the liscence agreement and select "install". Which then leads me to the next problem (read below).

       

       

       

      2.) McAfee will not progress past the screen that reads:

       

      "Please wait while we gather your McAfee software download information. This could take some time depending on the speed of your internet connection."

       

      I have allowed this to run for more than ten hours with no other program running. It does not progress past this screen.

       

       

      Things to know:

       

      * I have tried to download from both my CD Installation Disc AND from the McAfee web site.

       

       

       

       

      Now I have no one to call or online trouble shoot with, and no security.

        • 1. Re: 2012 Total Protection Installation Problems
          selvan

          Hi ccfisher,

           

          This might generally cause due to 3rd party left overs. Please try running the Removal tool of Kaspersky for Complete removal. Also post the type of Internet Connection that you are using - DSL Broadband / Dialup / Satellite.

           

          Whether you are receiving the above message during Install from CD. If Yes i would recommend Installing from Online account. Login to https://home.mcafee.com and Download Total Protection from there..!

          • 2. Re: 2012 Total Protection Installation Problems
            catdaddy

            Hi Selvan,

                       Correct me if I am incorrect. ( Which I could very well be) for you know best. 

                       Isn,t the (2012-Total Protection Version) 11.6 ?  With the most current Version being (2014) - 12.8.934 up?

             

                       By installing the 2012 Version, would ccfisher automatically be "Upgraded" to the most current Version, after installation? Especially since the Software change in how we recieve our "Engine Versions"  now in the 12.8 Version Opposed to the "Dats" in the 2012 Version.

             

                          Just a thought..... Edit: ( Duh !!!)  After further thought, By your recommendation to Download/Install from the "Online Account" should indeed install the most recent Version !!! As long as the Account Subscription is active, of course. Please overlook my above Question...(Need some more Java)

             

             

            Thank you in Advance,

            Regards,

            CatDaddy

             

            Message was edited by: catdaddy on 3/15/14 9:13:48 AM CDT
            • 3. Re: 2012 Total Protection Installation Problems

              Intenet security 2012 is for XP, W7 and Vista - you need to upgrade if you want to install on Windows8 as the 2012 version does not support W8 (it predates it).

              • 4. Re: 2012 Total Protection Installation Problems
                thecreator

                Hi ccfischer,

                 

                     Have you remembered to disable Windows Defender in Windows 8?

                 

                     In the Control Panel from Windows 7 Viewpoint, click on Windows Defender, click on Tools then click Options. Click on Adminstrator on the left and uncheck Use this program. This will Disable Windows Defender, without the need to remove it.

                 

                     Once McAfee is installed, Windows Defender can be turned back on.

                • 5. Re: 2012 Total Protection Installation Problems
                  Peter M

                  Sorry to interrupt but in Windows 8 Windows Defender is not the same as the one that is found in other OS's...it contains an antivirus and is disabled by McAfee for that very reason.  Do not attempt to restart it.  You wouldn't be able to anyway.   It's dangerous to run two antivirus applications together, they can cancel each other out and leave you vulnerable.

                   

                  Internet Security 2012 is no longer supported.   You need 2013 at least and preferably 2014.

                  • 6. Re: 2012 Total Protection Installation Problems
                    Peacekeeper

                    The first message is probably as mentioned as you have bits of kapersky left over but also will show went you have some of the free antimalware programs installed such as malwarebytes just hit skip the free version runs ok with Mcafee.

                     

                    As 2012 is not win 8 compatible you have to use the cd to create an account and then install 2013 version from there. 2012 is not compatible with win 8. Customer service can help you there if you cannot do this.

                    http://service.mcafee.com/CustomerService.aspx?lc=1033&sg=CS&pt=1

                    • 7. Re: 2012 Total Protection Installation Problems
                      thecreator

                      Ex_Brit wrote:

                       

                      Sorry to interrupt but in Windows 8 Windows Defender is not the same as the one that is found in other OS's...it contains an antivirus and is disabled by McAfee for that very reason.  Do not attempt to restart it.  You wouldn't be able to anyway.   It's dangerous to run two antivirus applications together, they can cancel each other out and leave you vulnerable.

                       

                      Internet Security 2012 is no longer supported.   You need 2013 at least and preferably 2014.


                      Hi Ex_Brit,

                       

                           Noted for the future. I will probably skip 8 and go to Windows 9. But if Windows 8 already has an Anti-Virus component, then one really doesn't need McAfee installed?

                      • 8. Re: 2012 Total Protection Installation Problems
                        Peter M

                        Well one should do the research as to how good they compare and always remember that McAfee includes a two-way firewall, and other features.

                        • 9. Re: 2012 Total Protection Installation Problems
                          catdaddy

                          If I may add my bit of input , It is indeed thoughtful for Microsoft to offer Anti-Spyware- Anti- Virus for their customers/OS. As they always have....Having said all this, even with the "Beefed-up" Windows Defender for Windows 8/8.1.

                           

                          Speaking for myself exclusively...Would be like taking a "Butter-Knife" to a "Gunfight"..No pun intended.

                           

                          And as Ex_Brit so kindly mentioned, you have the protection of the "Two-Way" Personal Firewall, with let us not forget the other valuable Features included. As with all things concerned, it is one,s perogative, of course.

                           

                          One of the reasons McAfee is a "Mapp" partner, is similar to other Anti-Virus Vendors. They report to Microsoft particular "Detections-Exploits" that Microsoft itself may have missed, and then create a definiton for said such to be distributed on "Patch-Tuesday" each month.

                           

                          Edit:  I might add also, I am "Sticking With" Windows 7 Sp1" as long as possible. Since Windows 8 or 8.1 does not impress me. I,ll pass judgement on Windows 9 when that time comes.....

                           

                          Kind Regards,

                           

                          CatDaddy

                           

                          Message was edited by: catdaddy on 3/15/14 4:10:59 PM CDT
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