1 2 3 Previous Next 43 Replies Latest reply on Mar 31, 2014 11:10 AM by Peter M

    McAfee Antivirus plus installation scans endless without coming to install program

    mcheli

      Hello,

       

      today I tried to unstall McAfee Antivirus Plus (as test version),  but the first step scanning my Computer to remove potential risks does never end. I started installation before noon, went to shopping, had my lunch, made a sleep for two hour, read a book, watched a movie in cinema, made dinner, but home at 21 a' clock McAfee is still not starting installation. I cannot see any progress in installation routine. My Computer has Windows XP, SP3 installed, 1 GB memory and a 120 GB harddisk with 30 GB systempartition with the operating system, 60 GB data partitions and 30 GB Linux partitons, which are not visible to Windows without specific ext2/3 drivers, which I use.

       

      McAfee Virtual Technician can also not be installed, it also comes to no end.

       

      This is my first contact with McAfee Software, the first contact is mostly the properly and my meaning is "McAfee is ****". I know many other antivirus solutions, but this with McAfee is the absolutly GAU. I am just looking for a good antivirus program and HP tells me about McAfee as market leader, but this what the offer is for the paper basket. No help by Mail or telephone at weekend is also poor.

        • 1. Re: McAfee Antivirus plus installation scans endless without coming to install program
          selvan

          Hi mcheli,

           

          Sorry for the Inconvenience caused. Please let us know if there are any 3rd party Anti Virus present in the computer perhaps you could post the Screenshot of Installed Programs list.

           

          You might try to install McAfee in Safe Mode with Networking. I presume you are downloading the Installer from Online Account.

           

          McAfee needs Internet Explorer 8 to render the UI hence make sure you have IE8 installed.

           

          Kindly make sure Windows is upto date with recent updates to .NET Framework Components , Visual C++ Redistributable 2010

          • 2. Re: McAfee Antivirus plus installation scans endless without coming to install program
            mcheli

            Hi,

             

            there was Kaspersky Internet Security 2011 installed, but this 3rd party Anti Virus is removed completely from the computer (with many many problems and 5 days of work).

             

            Unfortunately I don't have any desire to annoy me further on with McAfee software and its resulting problems. I just installed another 3rg party Anti Virus software (F-Prot), it works and installation needs just some minutes to complete.

             

            I McAfee is further interested to become a new customer, they should remove the scanning previous to installation of Anti Virus plus, because scan seems not to be working. I just want to test the program and decide later to purchase. But now I'm no more interestet.

             

            IE 8 is installed, .NET Framework 2, 3 & 3.5 is installed, Visual C++ Redistributable 2008 is installed. I preprosume, that McAfee Anti Virus plus installs all missing packages by itself; I don't like to trouble after this.

             

             

            installed maxdata-b68bd68 120GB.JPG

            Nachricht geändert durch mcheli on 15.03.14 18:07:45 CDT

             

            Nachricht geändert durch mcheli on 15.03.14 18:10:25 CDT
            • 3. Re: McAfee Antivirus plus installation scans endless without coming to install program
              selvan

              Hi mcheli,

               

              I suspect that traces of Kaspersky might interfere during the initial stages of Installation. You might contact McAfee's Tech Support from here in case you wish to Install the Product.

               

              Good Day..!

              • 4. Re: McAfee Antivirus plus installation scans endless without coming to install program
                mcheli

                No, there are no more traces of Kaspersky. I cleaned it with kavremover  crashed with Blue Screen by trying to detete the "Kaspersky Lab" key in HKLM\Software, cleaned the registry manually with a linux boot cd and an linux based registry editor for the windows registry and finally I uses sysinternal autoruns to delete the last traces of Kaspersky. The couldn't be any traces, also hidden devices in device manager from avp (Kaspersky Lab) I removed by uninstalling them.

                 

                Thanks.

                • 5. Re: McAfee Antivirus plus installation scans endless without coming to install program
                  big_brother

                  Hi,

                   

                  When the McAfee Master Installer is stuck on checking for threats or cleaning threats.. try these steps

                   

                  -As a first step try killing the process explorer.exe from task manager and restarting it

                   

                  -If it does not work , cancell the installation by ending the task from task manager and then

                       1. delete temp files from c:\windows\temp and %temp%

                       2. Run th preinstall tool 

                  http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.e xe

                   

                      3. Try installing again

                  1 of 1 people found this helpful
                  • 6. Re: McAfee Antivirus plus installation scans endless without coming to install program
                    mcheli

                    Hi big_brother,

                     

                    thank you, I will try install on my play area, an VirtualBox machine with Windows XP. McPreInstall.exe I had exectued, generated logfile is ok, but process hangs in taskmanager. I killed it manually. Just before I started the installation of McAfee Antivirus plus. I looks better, no I can see a progress bar. Thanks. Possibly I will do the same on the physical machine. How much time does McAfee installation setup need to perform the scan and removal of potentials risks on 5 partitions with size 50GB, 8,34 GB, 4,12 GB, 1,56 GB and 15,4 GB? Does McAfee scan support FAT32 file system or only NTFS?

                     

                    Seems to be the same, endless scan without end. I terminated Install.exe with task manager, also stinger.exe and restarted McAfeeSetup-AutoLogin.exe, but now there comes up no application window. McPreInstall I started again, after quitting message about delete temp etc., I cannot see any further progress, but the programm is still running in task manager. Why this ****?

                     

                    Nachricht geändert durch mcheli on 16.03.14 07:36:59 CDT

                     

                    Nachricht geändert durch mcheli on 16.03.14 07:54:24 CDT

                     

                    Nachricht geändert durch mcheli on 16.03.14 07:56:24 CDT
                    • 7. Re: McAfee Antivirus plus installation scans endless without coming to install program
                      mcheli

                      I made a reboot, installed Visual C++ Redistributable 2010, rerun installation of McAfee Antivirus plus, I saw a quick download of something else and a message to cancel something - so quick, that I could not react in time, and scan is now running again. I will wait one hour (going meantime to local election)  and see what happens after then with installation and scan. But I miss a serious user information from scan, only a wheel is to less.

                       

                      Nachricht geändert durch mcheli on 16.03.14 08:24:16 CDT

                       

                      I'm back again, installation works through. Solved!

                       

                      Nachricht geändert durch mcheli on 16.03.14 08:50:34 CDT
                      • 8. Re: McAfee Antivirus plus installation scans endless without coming to install program
                        k3tg

                        If I may chime in here on your posts in addition to using the McAfee preinstall tool listed earlier, it might be wise to also use the MCPR tool at the top of this page under Useful Links prior to attempting to install the software just to insure your installation goes as smoothly as it is expected to.

                        • 9. Re: McAfee Antivirus plus installation scans endless without coming to install program
                          mcheli

                          I'm disapointed about McAfee AntiVirus Plus. I remove Kaspersky Internet Security 2014, computer runs well and on low cpu load. Now with McAfee AntiVirus Plus the "McAfee On-Access Scanner" service "mcshield.exe" (from folder "C:\programme\gemeinsame dateien\mcafee\amcore") needs alone 20% CPU load and computer is very lethargic.

                           

                          McAfee AntiVirus Plus did also not react on copying the EICAR testvirus-file from a network folder (my other computer) to the home directory and I found no possiblity to scan a single file with McAfee AntiVirus Plus.

                           

                          on 16.03.14 10:37:12 CDT

                           

                          McAfee AntiVirus Plus CPU load.JPG

                           

                          Nachricht geändert durch mcheli on 16.03.14 10:39:50 CDT

                           

                          Finally the McAfee AntiVirus Plus Firewall block SMB filecopy from another computer in home network to the system. Yes, I could deactivate this firewall and active the windows firewall, than copy works, but now I have always the silly message "computer is endangered"

                           

                          Nachricht geändert durch mcheli on 16.03.14 11:01:38 CDT
                          1 2 3 Previous Next