3 Replies Latest reply on Mar 14, 2014 8:35 AM by foliveir

    Microsoft Surface Pro 2 with MDE 7.1 Keyboard Issue

    ecardanha

      We just upgraded our ePO to 5.1 without issue and went through all the tasks and such.  Can deploy MDE 7.1 without issue.  Wondering what the fix is for the keyboard to fully work.  Is this a Microsoft issue or a McAfee issue?  I can do lower case letters as well as numbers.  I can do uppercase with the caps lock engaged but the shift key will not work at pre-boot.  Works fine in Windows.  So I can't do special characters or caps with the shift key to quickly logon to the device.  Any thoughts?  Is this a support ticket?  On screen keyboard will allow me to get in as a workaround if needed.  Also noticing keyboard sometimes works and other times doesn't respond.