Moved to SaaS for better handling.
Please provide the below information to address the Update issue.
1. Operating System along with bit version (32bit/64bit).
2. Internet Explorer version.
Regarding the Invalid license key, this issue will be due to incorrect renewal (Example the renewal of License would happen after the License was expired).
As I put in my OP. OS's are varied through the company, it's a non profit so they use what they can get.
They have Vista 32bit as well as Windows 7 32 and 64 Bit. Both OS's are having issues.
IE versions 9, 10 and 11 all seem to be effected.
The one I looked at this morning said "the auto Update Failed" but would not give me any details as to why
Thank you for the reply.
If the issue is with the specific configuration it will be helpful for us to diagnose the issue, though you are having the issues with different Operating System (along with various IE versions) we need to work remotely to resolve the issue.
So we would suggest you to call our Support directly to proceed further, please use the below link to get right number based on the region.