Please let us know whether you are using McAfee SaaS Endpoint Protection or McAfee ePolicy Orchestrator .
Thank you for the reply,
The product is the the SaaS Endpoint Protection, however when I log into the webportal it tells me that I need it to connect to an ePO server.
Thank you for the reply.
We would recommend you to call our support directly to proceed further on the issue, please use the below link to get the right number based on the region.