Kindly specify whether you contacted Tech Support or the Customer Service Department. Also post back whether you contacted by Phone or Chat or Email Support plus the Service Request number for your Interaction.
Contacted Tech Support via Chat
- Order #:
- Service Request #: 1438241770
- Created Date: 03/03/2014 11:38:00
- Description: Account E-mail:bz2 AT me DOT com
If I may, Best not to post your "Email Address" for your own Safety and Security.
I,m certain a "Moderator" will pick this up and correct the issue.
I edited it so that spambots can't pick it up.
I see from the Service Request that you have submitted your query but not Initiated a chat session with one of our Technical Support Representative. It is necessary to allow the chat program through your Web browser for successful Session establishment. Also make sure you have JAVA installed in your browser for creating a Chat Session.