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Please check to see if you have McAfee Family Protection installed on your PC. Open Control Panel > Programs and Features > Uninstall a Program > Check if McAfee Family Protection is installed > right click and choose Uninstall. Once you have removed this application you will be able to run the MCPR tool..!
I've already done that but its still aksing me for a username and password when I run the link and I dont have those details.
I tried my computers username and password. That didn't work and its now asking me for a username, password and uninstall code.
This is a new Sony laptop, its a trial version of McAfee so I've not registered the product.
I have sent you a Private Message Please respond to proceed further..!
Thank you! That worked!
You were a lot more help than Sony! I won't be buying a Sony product again in a hurry, jokers!
Glad that it worked for you...!