Is there ANYONE out there currently running Windows 7 x64, EEPC 7.0.3 or 7.1 on the Dell e7240 and/or e7440 in UEFI mode?
I currently have 5 open cases with McAfee support.....
We recently switched to Dell and are seeing the following issues.....
Issue # 1 = Shift Key.
Reported to McAfee = Thursday 01/30/2014 When typing password at PBA (Preboot Authentication Screen), asterisks would populate across the password field screen when using a USB keyboard either in the dock or connected to laptop. In other words, as soon as you pressed Shift, you would see 20-30 asterisks. You would not see this behavior when using the built in laptop keyboard.
McAfee’s Resolution #1 = McAfee advised us to upgrade from 7.0.2 to 7.0.3. That upgrade disabled the Shift key, so now there is no Shift key functionality with an external keyboard.
Issue # 2 = Black/Blank Screen.
Reported to McAfee = Friday 02/21/2014 Two techs were issued Dell 7440’s after 1 to 2 days of usage, after logging into PBA, machine boots to a black screen, windows never loads, hard drive activity light strobes. Another tech built 2 7440 laptops, both presented black screen. I had him reimage, after reimaging they presented black screen again.
McAfee’s Resolution #2 = No fix as of yet from McAfee.
Issue # 3 = Internal Initialization Error.
Reported to McAfee = Friday 02/21/2014 When user’s attempt to log into PBA, they are presented with a File Initialization Error. As a work around, you are able to perform an emergency boot using a McAfee EETech USB key. However this is only a work around, it will resolve that issue, however you can recreate the issue by attempting to log in at PBA, enter bad password, power off laptop while the warning is still present that your password is bad. Error EE0F0001 Failed to authenticate. Power on laptop, enter user name, you will see the error of "Fatal Error: [0xEE000007] Internal initialization”
McAfee’s Resolution #3 = No fix as of yet from McAfee.
Issue #4 = EPE bad xml exception error.
Reported to McAfee = Monday 02/24/2014 Have seen this on 2 to 3 machines, a tech delivered a Dell 7440 to a user he put the laptop in the dock to set up dual displays, upon powering on laptop, you see the Dell splash screen, then you see this error = 'EPE_bad_xml_exception' what(): [0xEE000005] Failed to deseralize type You are never presented with the McAfee PBA. I was able to use EETech and Emergency Boot the laptop, repaired PBA and issue did not reappear.
McAfee’s Resolution #4 = No fix as of yet from McAfee.
Issue #5 = TEST ePO 7.1 Encryption – Error EE050014 File access error.
Reported to McAfee = Tuesday 02/25/2014 McAfee asked me to build a fresh imaged machine and install 7.1 encryption. I used a 7240, deleted it from AD, SCCM, and test ePO (since it had been encrypted before twice in the test ePO). I imaged the machine, successfully encrypted it with 7.1. Issue that appears is when you enter your username at PBA, enter bad password, power off machine, power on, attempt to enter username which worked previously, you will see the error = Error EE050002 Unknown user. If you attempt to log in as another user, you will see a new error of Error EE050014 File access error.
McAfee’s Resolution #5 = No fix as of yet from McAfee.
Message was edited by: win7guru on 2/26/14 9:28:29 PM CST