3 Replies Latest reply on Feb 25, 2014 7:40 PM by bphang

    Install DLP for Mac ?

    lttnet

      Hi,

       

      Now, i  have DLP for Windows after that i try to update package DLP for Mac.

      .However after when finist update i cant open DLP Policy.

       

      Please check help me.

       

      Thanks,

        • 1. Re: Install DLP for Mac ?
          cnorris

          Can you give us a little bit more information please. ePO and DLPe extension versions. What happens when you open the policy?

           

          Chris Norris
          Global Support Engineering Operations.

          • 2. Re: Install DLP for Mac ?
            lttnet

            Hi,

            i am using epo 4.6.3 and DLP 9.3.150 for Mac. And After that i choice menu Data Protection/DLP Policy but when i click i can't open it. i dont know problems happen at where.

            Before that i was using DLP 9.3 for Windows.

             

            Thanks.

            • 3. Re: Install DLP for Mac ?
              bphang

              DLPe for Mac recently come out in version 9.3.150.

               

              In it , there is also a new extension.

              Did you install the new 9.3.150 extension as well ? or just the client packages?

               

              If you also install the new extension, most probably when you click the policy icon in EPO , it is trying to load a new one.

               

              Try to uninstall the DLP Management tools v 9.3  from Control panel first , reboot and try to click the icon again inside your EPO.

              When you open it with IE, it should prompt an activeX pop up asking to install the management tools.

               

              HTH