its possible that something with the rollup didn't get applied properly and that is preventing msme from fully loading which is what the error is referring to. the easiest way to see what is going on is to enable debug logging and then start the msme service up. once started disable the logging, stop msme and upload the 2 rpcserv logs.
to Enable logging
if msme is stopped then open regedit to hklm\sofware\wow6432node\mcafee\msme\trace
set dword: Level to value 3 (to turn logging off just set value to 0)
set string: Path to a folder path (c:\debug)
start the msme service
if msme is on then open the gui
click settings & diagnostics \diagnostics
set level to high
select to specify a path and choose full path
provide path to a folder (c:\debug). the folder will get created if it is there already.
stop / start msme service.
i've followed your instruction and created the debug logs. I also replaced all email adresses in the logs with a dummy address.
Could you help me finding out whats going on here?
msme8debug.zip 550.8 K
It doesn't look like a full set of logs but one of the logs suggests an issue loading our eservices.
If\When you stopped MSME there may have been orphaned processes.
Can you delete existing logs (in c:\debug if thats what you used).
Stop MSME service
Ensure following processes leave task manager - Safeservice.exe, RPCServ.exe (2) and all Postgres processes.
Set the level 3 in TraceKey again as TLange mentioned above.
Then start the MSME service again - wait for a few errors to appear in evt log - stop service (kill processes as above if necessary) and set Trace Key "Level" back to 0.
We would need the full set of logs generated from this so maybe the best thing to do is get a case open directly with support so you can supply the full set. and MER.
If you have registered or can register for McAfee ServicePortal the case can be opened and managed by yourself ... https://support.mcafee.com
If not registerd as yet you can get the WebMER Tool from Support Tools at same site (run it on MSME\Exchange machine make sure to select either all products or specifically Security for Microsoft Exchange) save this locally and have it ready for supply to the McAfee Agent dealing with your case.