I purchased a new Dell computer last week, running Windows 8 software. Sometime during the day of setup I remember a dialog box coming up that said something was "Not Responding", I was surprised that I would already receive this type of message but I just clicked "Cancel" and forgot about it. The next day I received a phone call from an Unknown Number with a person stating they were tech support and they had received error messages from my computer. I usually either don't answer these calls or hang up but for some reason I didn't that day. He asked me to go to my computer and hit the windows and r button at the same time. When the run box opened I was supposed to type in a website address and click open. The caller spoke in a foreign voice and I had a hard time understanding him so I think I typed the address in wrong. In the Run box I keyed something similar to "decinline.com" or "dexinline.com", I can't remember. Now, I cannot believe that I was even still listening to him but I typed in this address and clicked OK. This opened up my Internet Explorer and took me to Google because it said the website address was not found. Thankfully, since I had a hard time understanding him I typed something wrong. Since it was taking me longer than what he thought it should to get to this website he said your computer must be running a lot of viruses. FINALLY, a red flag went off! I said I just bought this computer yesterday, to which he was unresponsive. I then told him I had to go and he tried to keep me on the line. I did not answer any more of his questions and just sat there quietly to see if he would say anything else to help me identify where he was calling from and then he finally hung up.
I feel so stupid now that I was even willing to go to that website. I did not give him any personal information or even make it to the website I think he was trying to get me to visit. After researching it some I think he was trying to get me to visit "techinline.com" (I guess it should have been a "t" instead of "d"). I do not fully understand everything concerning viruses, firewalls and malware so now I am still somewhat concerned. My trial version of McAfee Security Adviser was running and I assume my computer was protected. After looking in control panel there was a check mark allowing remote access to my computer, so now I am a little worried. Could this caller gain access to my computer without me giving him permission or doing anything? Since a scan of my computer said there was no threat, should I still need to be concerned about this? Was he able to see where I was going on the Internet in the first place or did he get my number from some calling list (even though my number is registered with the national do-not-call list)?
I have definately learned my lesson about talking to any of these unsoliciated callers. Any help or advice on this situation would be appreciated. Thanks!