3 Replies Latest reply on Feb 24, 2014 5:13 AM by dmease729

    Vuln Selection remains at status 'loading...' when creating new scan.  Service_GetVulnSetsList issue?

    dmease729

      Hi all,

       

      Environment: MVM7.5.5, latest updates applied, running on virtual 2008R2 SP1, with 4GB RAM, 60GB disk (34GB spare)

       

      Problem: Attempting to create new scan (first scan created in this install).  Get to Settings stage (Vuln Selection), the loading bar stays there and the vulnerabilities are not loaded:

       

      MVM.JPG

      Daily log file shows:


      Service_GetVulnSetsList ReturnOptions = 3. (0)
      RunQuery: (0)

       

      After enabling the registry tweak for extended FSAPI logging, there dont appear to be any immediately obvious errors:

       

      2014-02-21 13:54:18+00:00 |  | 4 | FSAPI | 0x0EB8 | Service_GetVulnSetsList ReturnOptions = 3. (0)
      2014-02-21 13:54:18+00:00 |  | 4 | FSAPI | 0x0EB8 | FSComm Server:  - API Done in 0.070 seconds.(gSOAP 2.7.12). (0)
      2014-02-21 13:54:19+00:00 |  | 4 | FSAPI | 0x0F94 | FSComm Server:  - Connection Received. (0)
      2014-02-21 13:54:19+00:00 |  | 4 | FSAPI | 0x0F94 | FSComm Server:  - Accepts socket 0278FF30 connection from IP 192.168.100.40. (0)
      2014-02-21 13:54:19+00:00 |  | 4 | FSAPI | 0x07AC | FSComm Server:  - Connection Established. (0)
      2014-02-21 13:54:19+00:00 |  | 4 | FSAPI | 0x07AC | FSComm Server:  - API In (gSOAP 2.7.12). (0)
      2014-02-21 13:54:19+00:00 |  | 4 | FSAPI | 0x07AC | RunQuery: (0)
      2014-02-21 13:54:19+00:00 |  | 4 | FSAPI | 0x07AC | FSComm Server:  - Serialize. (0)
      2014-02-21 13:54:19+00:00 |  | 4 | FSAPI | 0x07AC | FSComm Server:  - API Done in 0.108 seconds.(gSOAP 2.7.12). (0)
      2014-02-21 13:54:21+00:00 |  | 4 | FSAPI | 0x0EB8 | FSComm Server:  - Connection Removed. (0)
      2014-02-21 13:54:27+00:00 |  | 4 | FSAPI | 0x07AC | FSComm Server:  - Connection Removed. (0)

       

      At this stage the MVM console shows that the vulnerability list is still being loaded.

      Any ideas how to troubleshoot this further?  I cannot seem to find any similar issues on either the McAfee KB or community...

       

      cheers!