2 Replies Latest reply on Feb 18, 2014 2:25 PM by risingflight

    ePO services failed to start after upgrade

    risingflight

      I have Transitioned my ePO 4.6.5 from Windows Server 2003 x86(SQL 2005)  to Windows Server 2008 R2 x64(SQL 2008 R2)

       

      I have taken the backup using osql commands in sql 2005 and restored on SQL 2008 R2. using SQL management Studio

      My hostname and ip is same as the old ePO server and i have installed same version of ePO on windows server 2008 R2.

      My DB name, instance name , authentication is same as the old server.

      I even tried in testing environment i have failed at this point and even on production also i have failed at this point.

       

       

      After the transition when i start the McAfee  Event Parser Service  I am getting error

      Error : 1068 : The dependency service or group failed to start

       

      I cannot even start McAfee ePO server service on local computer

       

      Please do refer the attached logs and guide me where i am going wrong.

        • 1. Re: ePO services failed to start after upgrade
          JoeBidgood

          Please can you zip up and attach the logs from ..\ePolicy Orchestrator\Apache2\logs ?

           

          Thanks -

           

          Joe

          • 2. Re: ePO services failed to start after upgrade
            risingflight

            Please do refer log below and i was following the articleKB71078

            C:\PF x86\MCafee\ePO\server\confi\epo\epo.properties, here i have edited the port number which was pointing to my old sql server and database name was empty. i have filled it.

             

             

            [Tue Feb 18 08:53:12 2014] [notice] Apache/2.2.22 (Win32) mod_ssl/2.2.22 OpenSSL/1.0.1c configured -- resuming normal operations

            [Tue Feb 18 08:53:12 2014] [notice] Server built: Aug 20 2012 16:19:54

            [Tue Feb 18 08:53:12 2014] [notice] Parent: Created child process 3932

            [Tue Feb 18 08:53:12 2014] [notice] Disabled use of AcceptEx() WinSock2 API

            [Tue Feb 18 08:53:13 2014] [notice] Child 3932: Child process is running

            [Tue Feb 18 08:53:15 2014] [notice] Child 3932: Acquired the start mutex.

            [Tue Feb 18 08:53:15 2014] [notice] Child 3932: Starting 250 worker threads.

            [Tue Feb 18 08:53:15 2014] [notice] Child 3932: Listening on port 443.

            [Tue Feb 18 08:53:15 2014] [notice] Child 3932: Listening on port 443.

            [Tue Feb 18 08:53:15 2014] [notice] Child 3932: Listening on port 80.

            [Tue Feb 18 08:53:15 2014] [notice] Child 3932: Listening on port 80.

            [Tue Feb 18 12:06:02 2014] [warn] pid file C:/Program Files (x86)/McAfee/ePolicy Orchestrator/Apache2/Logs/httpd.pid overwritten -- Unclean shutdown of previous Apache run?

            [Tue Feb 18 12:06:02 2014] [notice] Apache/2.2.22 (Win32) mod_ssl/2.2.22 OpenSSL/1.0.1c configured -- resuming normal operations

            [Tue Feb 18 12:06:02 2014] [notice] Server built: Aug 20 2012 16:19:54

            [Tue Feb 18 12:06:02 2014] [notice] Parent: Created child process 3468

            [Tue Feb 18 12:06:02 2014] [notice] Disabled use of AcceptEx() WinSock2 API

            [Tue Feb 18 12:06:03 2014] [notice] Child 3468: Child process is running

            [Tue Feb 18 12:08:10 2014] [notice] Child 3468: Acquired the start mutex.

            [Tue Feb 18 12:08:10 2014] [notice] Child 3468: Starting 250 worker threads.

            [Tue Feb 18 12:08:10 2014] [notice] Child 3468: Listening on port 443.

            [Tue Feb 18 12:08:10 2014] [notice] Child 3468: Listening on port 443.

            [Tue Feb 18 12:08:10 2014] [notice] Child 3468: Listening on port 80.

            [Tue Feb 18 12:08:10 2014] [notice] Child 3468: Listening on port 80.

            [Tue Feb 18 12:09:22 2014] [notice] Parent: Received shutdown signal -- Shutting down the server.

            [Tue Feb 18 12:09:22 2014] [notice] Child 3468: Exit event signaled. Child process is ending.

            [Tue Feb 18 12:09:23 2014] [notice] Child 3468: Released the start mutex

            [Tue Feb 18 12:09:23 2014] [notice] Child 3468: All worker threads have exited.

            [Tue Feb 18 12:09:24 2014] [notice] Child 3468: Child process is exiting

            [Tue Feb 18 12:09:24 2014] [notice] Parent: Child process exited successfully.

            [Tue Feb 18 12:09:37 2014] [notice] Apache/2.2.22 (Win32) mod_ssl/2.2.22 OpenSSL/1.0.1c configured -- resuming normal operations

            [Tue Feb 18 12:09:37 2014] [notice] Server built: Aug 20 2012 16:19:54

            [Tue Feb 18 12:09:37 2014] [notice] Parent: Created child process 1548

            [Tue Feb 18 12:09:37 2014] [notice] Disabled use of AcceptEx() WinSock2 API

            [Tue Feb 18 12:09:38 2014] [notice] Child 1548: Child process is running

            [Tue Feb 18 12:10:11 2014] [notice] Child 1548: Acquired the start mutex.

            [Tue Feb 18 12:10:11 2014] [notice] Child 1548: Starting 250 worker threads.

            [Tue Feb 18 12:10:11 2014] [notice] Child 1548: Listening on port 443.

            [Tue Feb 18 12:10:11 2014] [notice] Child 1548: Listening on port 443.

            [Tue Feb 18 12:10:11 2014] [notice] Child 1548: Listening on port 80.

            [Tue Feb 18 12:10:11 2014] [notice] Child 1548: Listening on port 80.