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    EPO 5.1.0 Successful install but Agent Handler Service not running

    squidikus

      Hi,

       

      I ran a clean install of EPO 5.1.0  and can login to the console.

      At the login screen it shows me that the agent handler service is not running.

      I have tried starting the Mcafee Epolicy 5.1.0 server service however I get an error.

      The server is a clean box with no extra addons or vscans at themoment.

       

      My event log shows this:

       

      Faulting application name: Apache.exe version 2.2.2.0

      Faulting Module Name: MSVCR100.dll, version:10.0.3019.1

      Exception code: 0xc0000005.

       

      I have looked around and have seen people having these issues when upgrading, however this s a clean install.

       

      My apache log shows this entry:

       

      [Wed Feb 12 10:00:24 2014] [notice] Apache/2.2.22 (Win32) mod_ssl/2.2.22 OpenSSL/1.0.1e configured -- resuming normal operations

      [Wed Feb 12 10:00:24 2014] [notice] Server built: Mar 15 2013 14:10:51

      [Wed Feb 12 10:00:24 2014] [notice] Parent: Created child process 4000

      [Wed Feb 12 10:00:24 2014] [notice] Disabled use of AcceptEx() WinSock2 API

      [Wed Feb 12 10:00:25 2014] [notice] Child 4000: Child process is running

      [Wed Feb 12 10:00:29 2014] [crit] (OS 6)The handle is invalid.  : master_main: create child process failed. Exiting.

      [Wed Feb 12 10:10:03 2014] [notice] Apache/2.2.22 (Win32) mod_ssl/2.2.22 OpenSSL/1.0.1e configured -- resuming normal operations

      [Wed Feb 12 10:10:03 2014] [notice] Server built: Mar 15 2013 14:10:51

      [Wed Feb 12 10:10:03 2014] [notice] Parent: Created child process 2760

      [Wed Feb 12 10:10:03 2014] [notice] Disabled use of AcceptEx() WinSock2 API

      [Wed Feb 12 10:10:04 2014] [notice] Child 2760: Child process is running

      [Wed Feb 12 10:10:36 2014] [crit] (OS 6)The handle is invalid.  : master_main: create child process failed. Exiting.

       

      The Sever Log under the DB direcotry show

       

      Error obtaining MY AH_ certificate from cert store

      20140212101004    E    #01332    MCUPLOAD    Error finding MY, CA, or ROOT certificates in cert store

      20140212101004    E    #01332    MCUPLOAD    Failed to set the client auth.

      20140212101015    E    #01332    MCUPLOAD    Failed to query auth schemes (error=4317)

      20140212101025    E    #01332    MCUPLOAD    Error obtaining MY AH_ certificate from cert store

      20140212101025    E    #01332    MCUPLOAD    Error finding MY, CA, or ROOT certificates in cert store

      20140212101025    E    #01332    MCUPLOAD    Failed to set the client auth.

      20140212101035    E    #01332    MCUPLOAD    Error obtaining MY AH_ certificate from cert store

      20140212101035    E    #01332    MCUPLOAD    Error finding MY, CA, or ROOT certificates in cert store

      20140212101035    E    #01332    MCUPLOAD    Failed to set the client auth.

      20140212101035    I    #01332    NAIMSERV    The Agent Handler successfully connected to the ePO server.

      20140212101035    E    #01332    NAIMSERV    common\AgentHandlerKeyService.cpp(137): Failed to decrypt using the certificate.

      20140212101035    E    #01332    NAIMSERV    servinit.cpp(1119): Failed to get the server key information.  Trying to regenerate.

       

      20140212101035    E    #01332    MCUPLOAD    Error obtaining MY AH_ certificate from cert store

      20140212101035    E    #01332    MCUPLOAD    Error finding MY, CA, or ROOT certificates in cert store

      20140212101035    E    #01332    MCUPLOAD    Failed to set the client auth.

      20140212101035    I    #01332    NAIMSERV    The Agent Handler successfully connected to the ePO server.

      20140212101035    I    #01332    AHSETUP     Creating Agent Handler Certs.

      20140212101035    I    #01332    AHSETUP     Using existing certificate files found in C:/PROGRA~2/McAfee/EPOLIC~1/Apache2\conf\ssl.crt

       

      Thanks for any help that can be provided.

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