0 Replies Latest reply: Feb 10, 2014 6:05 AM by mreco RSS

    Device not showing vendor and product ID anymore

    mreco

      Hi all,

       

      We have a DLP policy that blocks write access to devices. Devices are whitelisted based on vendor and product ID.

      This works fine, except now we have one user that was always able to used a whitelisted device, based on vendor and product ID, but since a few days isn't.

       

      When I looked at the logging it show this:

       

      ok.jpg

       

      Since a couple of days, the logging now shows this:

       

      nok.jpg

       

      So, from the logging, the vendor and product ID are gone.

      How can this happen?

       

      I don't want to whitelist an individual device, but I just want the vendor and product ID to be seen by DLP again.

       

      What can I do to fix this?

       

      I guess it's a local system issue, not giving the parameters to DLP.

       

      Message was edited by: mreco on 2/10/14 1:05:19 PM GMT+01:00

       

      Message was edited by: mreco on 2/10/14 1:05:44 PM GMT+01:00