Submit the file as per
When you get an auto reply reply to that email changing teh subject to False artemis detection and name of detection.
Say where you got file from and why you feel it is a false detection. If not fix in 4 days post back with the analysis number they sent with the email
No! Enough with the submissions! Already contacted support with no result and I already wasted a lot of time.
I have been a paying costumer for years and this is the only request I ever had. If I need to jump through hoops for a little easy and simple problem as that, I prefer to consider changing this service to one of the gazillion cheaper ones out there.
All the informationyou need are there. Very simple. Download it. Check it.
Sorry not my job I am a volunteer here.
If you submit it and post the analysis id I can get a lab tech to check it this way is the fastest way.
Thanks for reporting. File has been whitelisted. Give it ~25 mins for the detection to go away.