3 Replies Latest reply on Feb 7, 2014 7:53 AM by rothman

    Agent Handler issue

    romardy

      Hi,

       

      Issue started few weeks back when the ePO admin who build the server leaves the company. Now we are receiving issues on communication of agents connecting to the AH. When I uploaded the MER logs to McAfee support, they said that the issue happen because of below error.

       

      'DAL2_CConnection::Init: Failed to logon the domain user domain\username to connect to database.'

       

      This account is not active anymore.

       

      Anyone encounter this same situation and had a resolution?

       

      Thanks in advance

        • 1. Re: Agent Handler issue
          Laszlo G

          So the problem is that the agent handler is using credentials to connect to the SQL server that have been disabled since de ePO admin left the company.

           

          If you want to change these credentials and use the same as ePO is using then try this: https://kc.mcafee.com/corporate/index?page=content&id=KB75333

           

          If you need different SQL credentials (for example if your agent handler is on dmz and needs to use SQL credentials instead of Windows credentials) then you should run the agent handler setup again and install with new credentials

          • 2. Re: Agent Handler issue
            romardy

            The credential use to connect to ePO database is still intact and being used by the ePO server. Maybe when the ePO admin left the company and his account get terminated, all the settings he did during the first install on the Agent Handler is disregarded including the database credential.

             

            What I did here is I added these credentials on the administrator group (same settings with the ePO server) and follow the KB article you shared and it works and communication problem restrore to its normal state and I can start the Agent Handler Event Parser service.

             

            Thanks for your help, really appreciate this.

            • 3. Re: Agent Handler issue
              rothman

              Something I just wanted to note here, since I didn't know about it when I adopted my McAfee environment (after the previous admin abruptly quit) and then ran into problems:

               

              Do not delete the previous admin's account from the console right away!

               

              A wonderful "feature" of ePO is that when you delete the user account, it also deletes all of the tasks, policies, etc. which are associated with that account.  The easy way around this is to 'edit' the tasks, policies, queries, etc. that you want to keep (which the previous admin made), don't make any changes, but then 'save' whatever it is you're looking at.  This will then reassociate that thing with the user account you're using and will be safe from being deleted whenever you get around to deleting the other account.

               

              Good luck.

               

              Message was edited by: rothman on 2/7/14 7:53:57 AM CST