5 Replies Latest reply on Feb 4, 2014 9:12 AM by softwareperson

    How to get rid of www.strtsrv.com web popup?

    softwareperson

      Hello,

       

      Sorry if this topic has been already addressed but a search of "strtsrv" did not show anyhing in this forum.

       

      Started getting webpage popup's to www.strtsrv.com that McAfee blocks, but I want to terminate whatever is causing the popup's. Doing a full scan with McAfee All Access - Total Protection did not find anything to delete. I deleted all my brower's (Internet Explorer and Chrome) cookies, browser history, and other temporary internet files. I do not know if that will solve my problem, but while I wait to see if the problem reappears I wanted to ask if anyone at McAfee is aware of the problem with www.strtsrv.com? Especially if I need to fix the registry or delete files associated with www.strtsrv.com

        • 1. Re: How to get rid of www.strtsrv.com web popup?
          Peter M

          Maybe there's some malware onboard that needs extra tools to tackle.

           

          Try running Malwarebytes Free, linked in the last line of my signature below.

           

          There are other tools there that you can also try.   (See Free 3rd Party Tools).

           

           

          .

           

          Message was edited by: Ex_Brit on 03/02/14 12:25:32 EST PM
          • 2. Re: How to get rid of www.strtsrv.com web popup?
            Hayton

            This was asked about on a Mozilla forum and the culprit was an unwanted Firefox extension. Same probably goes for IE and Chrome.

             

            See http://support.mozilla.org/en-US/questions/974995

            • 3. Re: How to get rid of www.strtsrv.com web popup?
              softwareperson

              Thought of using Malwarebytes Free for this problem, but I did not want to mess up my McAfee installation.

               

              Seems my mother-in-law virus checker trial period ended (like many years ago) and her laptop got infected with Windows Ultimate Booster. I used Malwarebytes Free to clean that up and then installed McAfee Internet Security on her laptop. (Took forever for McAfee to do a full scan. Stuck on "rootkit" for the longest time. But that is another problem.) Anyway, when I installed McAfee on her laptop, McAfee insisted on deleting Malwarebytes Free. Hence my concern about installing Malwarebytes Free on top of McAfee.


              • 4. Re: How to get rid of www.strtsrv.com web popup?
                Peter M

                The instalkler now only objects to Malwarebytes and recommends uninstalling it, but you don't have to.   That stalling at 'rootkit' means it was searching the drive for rootkits at that time and maybe it was having a hard timje deciding on something.

                • 5. Re: How to get rid of www.strtsrv.com web popup?
                  softwareperson

                  Saw that about the extension also. Went into Chrome and did not see anything related to the problem but deleted one extension I did not think I needed.

                   

                  I think the strtsrv.com popup problem appeared because I got a popup about making Google my default search engine which I thought I already had. Thinking somehow Bing became my default search engine I clicked OK. I should have paid more attention when the next popup said Google was my default search and asked whether I wanted to change it. Thought Google was being quirky about asking that and said yes. It was early in the morning and I wasn't thinking clearly before the coffee.

                   

                  So I went into Chrome tools setting and saw something else was the default search engine. ("conduit"?) Changed that to McAfee.

                   

                  Still seemed to get the strtsrv.com popups. So as I said in my original post, I ran a full McAfee scan which detected nothing. Then deleted all my temporary internet files including cookies and browsing history. Since then I have not seen the strtsrv.com popups again.But it has been only a couple of days so far.

                   

                  I have been a long time user of McAfee and have recommended it to many people. I am disappointed that McAfee did not clean this infection up during a full scan. Nor did it block the infection in the first place.