0 Replies Latest reply on Jan 29, 2014 3:23 AM by adhira saputra

    HP Proliant servers got blue screen use VSE v8.8.02004 and Mcafee agent v4.6.1000

    adhira saputra

      Dear All,

       

      Suddenly some of our HP Proliant servers randomly got blue screen. When i report to HP, they said it because of mcafee that causes the problem:

       

       

       

      For the host DN_LOGIN1_1

       

      ·         From OS system event logs, system rebooted multiple times with following bugcheck.

                      Line 26388: 1/24/2014    11:08:21 PM       1              0              1001       BugCheck            N/A        DN_LOGIN1_1                0x0000007e (0xffffffffc0000005, 0xfffff8800122eb74, 0xfffff8800b234a18, 0xfffff8800b234280) C:\Windows\MEMORY.DMP 012414-23634-01

                      Line 26521: 1/24/2014    11:47:40 PM       1              0              1001       BugCheck            N/A        DN_LOGIN1_1                0x0000001e (0xffffffffc0000005, 0xfffff80001a17910, 0x0000000000000000, 0x0000000000000000) C:\Windows\MEMORY.DMP 012414-24304-01

                      Line 26650: 1/25/2014    12:14:30 AM       1              0              1001       BugCheck            N/A        DN_LOGIN1_1                0x0000007e (0xffffffffc0000005, 0xfffff88001453b6a, 0xfffff880029d4a18, 0xfffff880029d4280) C:\Windows\MEMORY.DMP 012514-23961-01

                      Line 26781: 1/25/2014    12:35:36 AM       1              0              1001       BugCheck            N/A        DN_LOGIN1_1                0x0000007e (0xffffffffc0000005, 0xfffff88001377b6a, 0xfffff880029f7a18, 0xfffff880029f7280) C:\Windows\MEMORY.DMP 012514-23992-01

                      Line 26913: 1/25/2014    1:23:23 AM         1              0              1001       BugCheck            N/A        DN_LOGIN1_1                0x0000007e (0xffffffffc0000005, 0xfffff8800147ab74, 0xfffff880029fea18, 0xfffff880029fe280) C:\Windows\MEMORY.DMP 012514-23696-01

      ·         Minidump analysis trace to module mfehidk.sys

       

      16: kd> lmvm mfehidk

      start             end                 module name

      fffff880`01349000 fffff880`013e8e00   mfehidk  T (no symbols)          

          Loaded symbol image file: mfehidk.sys

          Image path: \SystemRoot\system32\drivers\mfehidk.sys

          Image name: mfehidk.sys

          Timestamp:        Thu May 31 23:15:54 2012 (4FC78B2A)

          CheckSum:         000B1952

          ImageSize:        0009FE00

          Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

      16: kd> .exr 0xfffff880029f7a18

      ExceptionAddress: fffff88001377b6a (mfehidk+0x000000000002eb6a)

         ExceptionCode: c0000005 (Access violation)

        ExceptionFlags: 00000000

      NumberParameters: 2

         Parameter[0]: 0000000000000000

         Parameter[1]: 0000000114d96337

      Attempt to read from address 0000000114d96337

      ·         Also noticed same/similar bugcheck from OA show all logs for rest of the host which is being impacted.

       

                   using OS WIndows 2008 server R2 64bit

       

       

                -> From this, i've tried to have a support from Mcafee, but unfortunately when i want to make serviceportal account, i cant use my grant number (it is because license alreasy expired?

       

                 Anyone can explain about this problem? Any help would be great

                Thank you

       


       

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