Try some of the other scanners here
add your email address to the getsusp preferences in the getsusp program mentioned above.
Run MVT from
See if that helps . Next I would consider reinstalling Mcafee as per
reboot and run
and reinstall from your account
and then call support if still as issue
Open Services.msc and check if you are able to start the McAfee Personal Firewall Service though it is directly dependent on BFE and Windows Firewall service. Kindly post back the error code that you receive while starting these services. (might be Error5 Access is Denied)
For Access Denied error you might need to disable Access Protection and retry enabling the service
McAfee UI > Navigation > General Settings and Alerts > Access Protection > Uncheck > Apply.
MAke sure you re-enable it after trying these steps.