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    Trying to do a full scan and lap top keeps crashing after  17% has been scanned


      I'm a newcomer to this site and I  am IT illiterate , so any help you can give me with this question  will have to be in laypersons language please.  I have been trying to do a full scan  but at about 17% in to the scan my PC freezes and the screen fades.  This seems to be at a point where some Jpeg photo files are being scanned.  I have to force a shut down and when I re start I get the message ''One of your discs need to be checked for consistency'. When that operation is completed  no problems are indicated. I try again and exactly the same thing happens Can any one help   Thanks  


      Message was edited by: wendy41 on 27/01/14 15:57:10 CST
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