I checked to see if by chance there were any Moderators logged in to assist you.
Unfortunately it seems to not be the case. However, I am certain eventually there will be
and I am confident they will elaborate in more depth, in attempting to resolve your issues.
It is my understanding you unsuccesfully contacted Chat Support. In certain instances
there is a need for your issues to be escalated to a Higher Tier Tech to assist you. You have to request
such yourself. You can in addition contact Support via Phone- Toll Free 24/7.
By not knowing your Geographical location, I am at a loss to furnish you the Toll-Free Number.
In any case, I hope you recorded the Ticket # for your online Chat Session. This will assist the
Tech in being aware of what has been done so far. Did you by chance run the McAfee Virtual Technician
Tool, before your Chat Session? If so you should have a Session ID # for that as well.
Since the Tech thought you may have a infection, there are some Superb Free Tools you can run,
to check if indeed you have an infection. These tools are compatible with McAfee as well. I suggest you
click on the link I will provide, and scan with the available applications.
I suggest you try "Malwarebytes Anti-Malware " ( Free Version ) only. DO NOT accept the trial version,or activate it. For the "Free" Version will detect and remove the same as the Paid Version, less the
RTS Module which causes conflicts with your McAfee Software.
This can be ran in Normal/Safe Mode/Safe Mode w/ Networking. In addition you can scan with the
latest version of Stinger. Here is the link.....Download and save to your desktop, and close all browsers-applications and install. You may be required to reboot should any detections be found,to completely remove them from your system.
If I am not mistaken, you need to "Right Click" on the Stinger App, and left click on "Run as Administrator" in Windows 7,8,8.1.
After scanning your system, Make certain that you are fully updated with Windows, to include
Internet Explorer 11 ( for Windows 7 SP1), (8,8.1) ( Vista SP2-IE9) even if you do not use it. Because McAfee and other programs
do in order to function properly. In addition any add-ons you may have as well.
Go to http://mvt.mcafee.com and download and install McAfee Virtual Technician. You can run this tool to attempt to resolve your Firewall/ Real Time Scanning Issues. Should for some reason MVT does
not resolve all issues.
The next step would be is to do a Clean Uninstall/Reinstall. Go to Control Panel, Program and Features- Add/Remove and uninstall your McAfee Software/ Restart. After Windows fully loads, obtain the Latest " MCPR Tool" (McAfee Consumer Product Removal Tool) which can be found at the top of this page, under "Useful Links"
Download and save to desktop, and close all browsers-applications, and install. Upon completion
it should state.."Clean-up" Successful. Restart to finish removal of all features. Then either go to your account if purchased directly from McAfee, sign into your account and Download and install your Software.
If provided by a 3rd party,or your ISP then simply go to the appropiate area, and sign in and
do the same as mentioned above. Hopefully your issues will have been resolved. If not post back your Geographical Location so as you can contact Technical Support via Phone. By Geographical Location...I mean (Country).
Here is additional information, with links as well should you by chance did not purchase
directly from McAfee.
http://search.yahoo.com/r/_ylt=A0oG7ku7zeVS5hwAhTZXNyoA;_ylu=X3oDMTEzYWc5bjZxBHN lYwNzcgRwb3MDNARjb2xvA2FjMgR2dGlkA1ZJUDM2OV8x/SIG=12c1016gr/EXP=1390820923/**htt p%3a//service.mcafee.com/FAQDocument.aspx%3fid=TS101331
Message was edited by: catdaddy on 1/26/14 9:14:42 PM CST
Message was edited by: catdaddy on 1/26/14 9:17:26 PM CST
Message was edited by: catdaddy on 1/26/14 9:21:47 PM CST
Message was edited by: catdaddy on 1/26/14 9:40:19 PM CST