I removed your personal information as that should never be given in public. Support can be given that information privately should they ask for it.
Does this help? http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101237
Have you tried contacting Mobile Support? http://service.mcafee.com/MobileSupportHome.aspx?lc=16393&sg=MS&pt=1
Please call our McAfee mobile Support from this link. Unfortunately Support Work hours are from 8am to 8pm Monday to Friday Indian Standard Time. Post back whether you contacted McAfee 's Tech Support for Mobile earlier.