If the anti-virus is stopping them then they would have been quarantined. Open SecurityCenter, then Navigation and tscroll down to Quarantined and trusted Items.
Are they in there? If so and they are labelled as PUP's then you can trust them, if not labelled as such then they would need to9 be submitted for clesarance, see the dollowing for guidance:\
If not then they may be being blocked byu the firewall.
Again open SecurityCenter but this time open Web and Email Protection then Firewall then Internet Connections for Programs
It takes a while to load. Click the work Program to re-arrange them alphabetically.
Ensure that whatever programs needed are given full permissions.
Peter, thank you for trying to help. I had mentioned the executable was already in the firewall list.
there are no items listed in either Quarantined Items, or Quarantined Potentially Unwatned Programs. The instruction links provided make the assumption the program is listed as as Quarantined.
I am just guessing here, but since all three versions of the application have stopped working with Real-Time Scanning, I have to believe it is something the programs are all attempting to do, and not the program itself. I really don't know, ergo guessing. All three programs executables were listed in the firewall with full access.
NOTE: all three were working with Real-time scanning, up until last week.
I have tried running the program a few times. I checked the report for the blocked connections, but there wasn't any entries for today.
If someone could provide some means to diagnose the problem, I don't mind posting the results.
Thank you again, E
You'd need to contact Technical Support in that case. It's free of charge by phone or online chat and linked under Useful Links at the top of this page.