1 Reply Latest reply on Jan 17, 2014 4:07 PM by selvan

    RE:  Issue with Deleting McAfee

    ssmk31

      I'm attemping to delete McAfee with no success.  I have ran the MCRP.exe & rebooted several times, all ending with an "incomplete clean up."  In reviewing the "mccleanup" log, I have noted one registry is showing a problem. 

       

      WINERR RegOpenKeyEx() failed. Error: 5
      FAIL   Failed to modify HKEY_CLASSES_ROOT\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}\InprocServer32
      FAIL   Operation failed.

       

      I'm not sure how to proceed from here.  Any suggestions?

        • 1. Re: RE:  Issue with Deleting McAfee
          selvan

          Hi ssmk31,

           

          I would suggest you take a backup of registry before making any changes. Please confirm that the mentioned key in the logs are related to McAfee. You can do this by navigating to HKEY_CLASSES_ROOT\CLSID and searching for keyword "mcafee" without quotes in Find dialogue box.. If a key is present you can go ahead and Delete it. Post back if you receive any error message at this point.

           

          If you receive any error try renaming the key and delete it. After deleting the keys Re-run MCPR tool and check if the Un-installation is Successful.

           

          Regards