This was meant to be a question, but I'm afraid it's going to be a bit of a rant as well...
Been a reasonably happy McAfee user for many years, professionally and personally but I've been both surprised and puzzled by the current experience:
My AV subscription expired on 8th Jan and I went to renew. Taken to the renewal page - all looks good. At the bottom of the page, clear as day, are the words "We accept" with icons for all the usual suspects, including PayPal. Great!, with all the recent security breaches from household name large companies, I'm trying hard to reduce my online card usage (as a security company, I'm sure you'll agree that that is a good idea).
So far so good. But then it starts going pear-shaped. After filling out the form, the payment page will only accept visa or m/c and that's not going to happen (although the paypal logo is still shown).
So, next I go to contact support. I submit a request which is acknowledged by email (ref KFV-799630 if someone is able to x-ref) with a promise to respond within 2 business days. Today, 7 days later, I've heard nothing.
So today, I go back to the support page and this time try chat. Again I fill out a form, and then, rather then a normal webchat, I'm asked to download a .exe file and run it. What...? Have I stumbled into some strange reality where one of the world's leading IT security companies is telling consumers that it's cool to download and run unknown executables without any explanation? I have no doubt that it's safe but think for a moment about the message you're sending there... I can understand the benefit of using remote control software to help but how about some explanation or assessment of need first - it was wasted anyway, I was using an enterprise machine and there's no way that would have got through the gateway even if I'd clicked OK.
Next, facebook. Click on support and try to send the message - you want me to do what? Install a facebook app that I've never heard of (Getsatisfaction)? Reluctantly I did, but it didn't work and was immediately removed (firewall again probably stopping us from doing stoopid stuff like that)
Finally here, the forum. Here, after all the previous bad practice, we go from one extreme to the other. Register and confirm email - good. But then require a ridiculously complex password (>7 chars AND Uppercase AND Lowercase AND Numbers AND punctuation) - have you not heard that forcing people to use passwords that they have to write down is no longer considered good practice? This is then followed by the most difficult Captcha implementation I've ever seen. After everything that has gone before, a little bit of double standards?
OK, thanks for letting me get that off my chest.
Back to the original question. How do I renew my subscription by paypal?