I consolidated your posts to put it back in the unansnwered list and then realised perhaps I should answer. You don't have to use IE yourself but is it in fact up to date, IE11, and all add-ons updated? Win 7 should also be SP1 which I assume it is already.
As far as I know a dynamic IP shouldn't be causing the issue so what I will do is email a contact I have in support and ask if they can offer any thoughts here.
Thank you for replying. Yes, IE 11 with everything up to date, I believe. My Win 7 should also be fully updated. I was told repeatedly the dynamic IP issue was it, but it didn't make sense to me if only because I know McAfee & Norton are the big two security companies, and a lot of people use these type ISPs with dynamic addresses. There would have to be thousands upon thousands of users who can't get McAfee to work. I couldn't find this issue addressed on the internet. Any help would be very greatly appreciated!
Well I have asked for help in this thread, but can't promise when it will appear. If I think of something I will post too. Good luck.
For their use only it might be an idea to post the case ID number for the last support case.
I should have added, in the meanwhile while waiting for my contacts to act, you may wish to re-contact Technical Support and ask them to escalate the issue to a higher level.
I have gone through your post.
I would like to mention that we will do a small research into this issue and will get back to you on this. At the same time I have sent you an IM asking you some details. Please reply to that IM accordingly so as to help you better.
Thanks for coming to the rescue, Pritish. ;-)
McAfee should work both in Static and Dynamic IP addresses. Static IP is where your system is assigned a single permanent IP whereas a Dynamic IP changes everytime you connect/re-connect to the Internet.
If am not wrong the technician would have mentioned about the proxy settings that are available under LAN settings of Internet Options. If a checkbox is ticked for "Use a proxy server" under same LAN settings then there might be issues connecting to the Internet (Some Odd cases). If you are not using Proxy server we are good to go.
Please post back your connection speed (in Mbps) to ensure that is not the cause here..!
This is what Pranav gave me after he basically told me ISP could easily fix problem:
Pranav Vijay (18:53:10):
After that you may please contact us back using
your reference number [484570-1397779503].
Have tried, but MVT has to run 1st apparently before they let you get to tech support, and that isn't going so well either. Nothing McAfee related seems to work. I was told Pranav was top tier support, and he either either didn't know what he was doing or he misled me on purpose. So I haven't been able to get back in to tech support yet.