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186 Views 1 Reply Latest reply: Jan 7, 2014 4:40 PM by jfults RSS
xsymbianx Newcomer 2 posts since
Jan 7, 2014
Currently Being Moderated

Jan 7, 2014 9:38 AM

Reports contain no data

Version Email Gateway (5000)

Build Number 2532.106 WS_9_5_20130319_2000_106

Patches Installed 7.5.1-2721.108

 

 

Several of my reports (weekly, daily, monthly viruses, compliance, spam-phish) contain no data.

 

Any idea of a fix?

  • jfults McAfee Employee 13 posts since
    Nov 20, 2009
    Currently Being Moderated
    1. Jan 7, 2014 4:40 PM (in response to xsymbianx)
    Re: Reports contain no data

    Hello,

     

         Was this possibly related to scheduled reports?  We do have an issue where scheduled reports if based on custom reports would not have any data.  We do have a fix for this in 7.5.2 which is currently in limited support.

     

    Please see:

    •Corrects the database query for scheduled report generation to address a problem where a scheduled report based on one of the built in favorite reports would always show no data.

    (Low severity. Reference: KB78848.)

     

    https://kc.mcafee.com/corporate/index?page=content&id=KB78848

     

    if you contact support and request it for this issue this might help.

     

    Thanks,

     

    John

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