I will email someone in support to see if they can help you here in this thread.
Meanwhile please make sure that your operating system is totally up to date, especially Internet Explorer, even if you do not use it (McAfee does).
Please let me know the country you belong to ?( Preferably the one thaat you chose from our Support page.) Try the below link and let me know if you are successful
service.mcafee.com If you are not successful then choose a country whose language is known by you.