Hi, Virus scan has recently detected the following virus/trojan? on my computer. Generic pup z c:\windows\system32\GTDOWNDE_87.OCX Generic pup z c:\i386\GTDOWNDE_87.OCX My operating system is Windows XP Version 2002 Service Pack 2. I have already tried the following methods to elimanate this problem - run a virus scan with computer on safe mode and also virus scan disabling the system restore utility. Could you please advise what action I can now take to elimanate this problem. Many thanks. Alex.
Hi, Thanks for your response. The pup was not quarantined but flagged by virus scan as " detected " This being the case you advise that I should send copy of file to AVERT. Not being a computer wiz could you please advise how I send this file to ADVERT. I would also mention that when this problem was detected a screen came up advising that my computer had been infested by a NUMBER of trojans and that my personal etc info was at risk! This is obviously a bit of a worry. Thanks for your continuing help. Alex
Send a file to Avert for analysis: http://vil.nai.com/vil/submit-sample.aspx or https://www.webimmune.net/default.asp or Email file to: email@example.com When submitting samples via E-mail all samples must be packaged in a .ZIP file. When creating this .ZIP file, it is important to understand that the .ZIP can be no more than 3 megabytes in size and can contain no more than 30 files. Additionally, any .ZIP file created must be password-protected using the password "infected" (minus the ""). Failure to follow these guidelines will cause your submission to be rejected.
Hi, Thanks again. Have now run Malawarebytes Anti Malware to disinfect computer. Subsequently ran manual scan via security centre which now shows only 1 detection ie Generic PUP.Z c:\i386\GTDownDE_87.ocx Subsequently ran Malawarebytes again which shows NO detections then manual scan which STILL shows above PUP. Can you please advise what action I take to remove this thing. Thanks. Alex
Hi, I have a problem identical to Alexander, detection of Generic PUP.Z c:\i386\GTDownDE_87.ocx
I followed plastic_honesty's advice and submitted to web immune who replied:
current detection [ gtdownde_87.ocx ] Our analysis detected a potentially unwanted program or joke program with our current DAT files and engine. It is recommended that you update your DAT and engine files and scan your computer again. If you are not seeing this with the product you are using, please speak with technical support so that they can help you determine the cause of this discrepancy.
However my McAfee is up to date and it already identified it as a potentially unwanted programme. Is it a false positive or should it be deleted? Alex have you made any progress?
Hi, Have not yet submitted file details to web immmue, but see that Theo2 has already done this and received response. My virus scan is uptodate and security system advises that computer is safe. Not sure what action to now take and can you advise what a" false positive "is. Thanks. Alex
A false positive is basically a MISTAKE when related to anti-virus programmes, e.g. the programme flags a file which is not actually a problem. False positives are a pain because you waste resources trying to resolve a problem that may not exist. This may be what the Generic Pup Z is. Hopefully someone can advise what we need to do with it?