3 Replies Latest reply on Jan 5, 2014 12:51 PM by exbrit

    MCAfee anti virus will not allow full scan

    audser19

      I am having problems with my anti virus software.  When I try to run a scan I get an error message saying " an error has occurred. An unexpected problem occurred during your scan. Please click ok to go back to the homepage and then try running your scan again".  I tried this suggestion and it didn't work . then I went onto the McAfee website and tried to use the Virtual technician. This fixed some of the problems but when I went back in to try and scan again, I got the same error message.  CAn you please help????