1 Reply Latest reply on Jan 4, 2014 8:06 AM by selvan

    Unable to Uninstall or Instal Internet Security for Mac on Mavericks

    septag

      Mac OSX 10.9.1

      McAfee Internet Security for Mac

      current until 16/6/145

       

      McAfee was old version 1.6.0.0(1209)

      Login to McAfee

      Download upgrade          McAfee_Internet_Security_for_Mac_3.1_en_us_RTW.dmg

      Start upgrade

      <Message> This package will run a program to determine if the software can be installed

      continue

      <message> Another version of McAfee security software is installed on your Mac.

       

      Continue through instal process & instal commences but get following message

       

      The installation failed.

       

      The McAfee Uninstall did not work

      Ran Clean My Mac Uninstall

      Same problem

       

      Spent 2 hours on line with McAfee support including higher level Mac person

      Same problem

       

      Trashed every file named McAfee

      followed procedure on theis website

      http://www.cultofmac.com/90060/how-to-completely-uninstall-software-under-mac-os -x-macrx/

      to remove Library files labelled McAfee

       

      empty Trash

      Restart

      same problem as above. After all this the Installer still finds a McAfee file.