1 Reply Latest reply on Jan 4, 2014 8:06 AM by selvan

    Unable to Uninstall or Instal Internet Security for Mac on Mavericks


      Mac OSX 10.9.1

      McAfee Internet Security for Mac

      current until 16/6/145


      McAfee was old version

      Login to McAfee

      Download upgrade          McAfee_Internet_Security_for_Mac_3.1_en_us_RTW.dmg

      Start upgrade

      <Message> This package will run a program to determine if the software can be installed


      <message> Another version of McAfee security software is installed on your Mac.


      Continue through instal process & instal commences but get following message


      The installation failed.


      The McAfee Uninstall did not work

      Ran Clean My Mac Uninstall

      Same problem


      Spent 2 hours on line with McAfee support including higher level Mac person

      Same problem


      Trashed every file named McAfee

      followed procedure on theis website

      http://www.cultofmac.com/90060/how-to-completely-uninstall-software-under-mac-os -x-macrx/

      to remove Library files labelled McAfee


      empty Trash


      same problem as above. After all this the Installer still finds a McAfee file.