1 Reply Latest reply on Dec 31, 2013 1:08 AM by rgc

    Windows 2012 R2 and ePO 5.10L2

    sat1522

      Hi All,

      I've attempted to install the ePO 5.10L2 on the Windows Server 2012 R2, but it failed with OS not supported.  Have anyone install ePO5.1x on the 2012 R2 server?

       

      Thanks,

        • 1. Re: Windows 2012 R2 and ePO 5.10L2
          rgc

          Hi Sat1522,

           

          The error message: "The operating system or service pack you are using is not currently supported."

          This can be safely ignored and the workaround to click OK and proceed further and epo 5.1.0 with windows 2012 R2 is supported version.

           

          For more details check the articles as below.

           

          Kb51569 : Supported environments for ePolicy Orchestrator on Microsoft Windows

          KB79062 : ePolicy Orchestrator 5.1 Known Issues

           

          https://kc.mcafee.com/corporate/index?page=content&id=KB79062

          https://kc.mcafee.com/corporate/index?page=content&id=KB51569

           

          From the KB79062 epo 5.1 known issues,

           

          Issue: When installing ePO on Windows 2012 R2 and Windows 8.1 operating systems, the following incorrect message displays:           


                      "The operating system or service pack you are using is not currently supported."

                     

          Workaround: Click OK and continue the installation normally.

           

           

          Regards,

          RGC