0 Replies Latest reply on Jan 4, 2014 12:31 AM by Sathish L

    EEPC 7.0 patch 2 is not activating on SONY VAIO laptop

    Sathish L

      Hi,

       

      We are getting an error after installing EEPC on the client machine. Status of endpoint encryption is showing like "an error has occured", Kindly suggest.

       

      Laptop Model : SONY VAIO

       

      HDD Mode : UEFI

       

      2013-12-30 10:00:15,963 ERROR   PcSystem                             Error starting: [0xEE040008] Driver error

      2013-12-30 10:00:15,963 ERROR   MfeEpePcEncryptionProviderPlugin     ..\..\..\Src\EpeGenInitHandler.cpp: EPE_gen_init_handler::handle: 279: [0xEE040008] Driver error

      2013-12-30 10:00:15,963 ERROR   MfeEpePcEncryptionProviderPlugin     Initialization failed.

      2013-12-30 10:00:15,965 DEBUG   MfeEpeHost                           From uuid = 70e77e64-14e4-467d-8d22-775dc78d7c3b From Service = MfeEpeEncryptionProviderService To uuid = 5145540F-1BA8-4F52-895D-617839C2869E To Service = MfeEpeEncryptionProviderServiceClient Message = <element xsi:type="ns1:EPGetProviderStateRsp"><sendTo xsi:type="ns1:MfeEpeAddress" serviceUUID="5145540F-1BA8-4F52-895D-617839C2869E" serviceName="MfeEpeEncryptionProviderServiceClient"></sendTo><from xsi:type="ns1:MfeEpeAddress" serviceUUID="70e77e64-14e4-467d-8d22-775dc78d7c3b" serviceName="MfeEpeEncryptionProviderService"></from><state>InternalFailure</st ate></element>

      2013-12-30 10:00:15,965 ERROR   MfeEpeCoreEncryptionPlugin           Encryption Provider {70e77e64-14e4-467d-8d22-775dc78d7c3b} is in FAILURE state. Intialization aborted.

      2013-12-30 10:01:30,420 DEBUG   EpoMaLpcLog                          Received reverse connect notification

      2013-12-30 10:01:30,420 DEBUG   EpoMaLpcLog                          Responding to connect request from server 3946788882

      2013-12-30 10:01:30,420 DEBUG   EpoMaLpcLog                          Connecting to lpc server

      2013-12-30 10:01:30,420 DEBUG   EpoMaLpcLog                          Invoking callback

      2013-12-30 10:01:30,420 DEBUG   EpoMaLpcLog                          Starting request executor

      2013-12-30 10:01:30,421 DEBUG   EpoMaLpcLog                          Starting job executor

      2013-12-30 10:01:30,421 DEBUG   EpoMaLpcLog                          Waiting for Job.

      2013-12-30 10:01:30,421 DEBUG   EpoMaLpcLog                          Started request executor

      2013-12-30 10:01:30,423 DEBUG   EpoMaLpcLog                          Scheduling a new job for execution

      2013-12-30 10:01:30,423 DEBUG   EpoMaLpcLog                          Getting datalock

      2013-12-30 10:01:30,423 DEBUG   EpoMaLpcLog                          Assigning Job.

       

      on 4/1/14 11:57:49 AM IST

       

      on 4/1/14 12:01:21 PM IST