1 Reply Latest reply: Dec 20, 2013 5:51 AM by cnorris RSS

    DLP Policy Manager isn't loading

    rbaranger

      Hi,

       

      I'm having some issues with McAfee DLP Policy Manager.

      2 weeks ago, I added some rules like Removable storage device and it was working. I could access the DLP Policy Menu.

       

      Since 4 days, the rules are still working but I can't access the DLP Policy Menu and I don't know why.

      When I try to access it via Menu -> Data Protection -> DLP Policy, the following message appears: "Please wait while McAfee DLP Policy Manager is loading..." but nothing is happening.

       

      I don't know how to solve this problem.

       

      I'm using the following OS/Softwares/Extensions:

       

      Windows 7 64-bit

      ePolicy Orchestrator v5.0.1.228

      Data Loss Prevention v9.3.0.617

      McAfee Agent v4.8.0.333

        • 1. Re: DLP Policy Manager isn't loading
          cnorris

          The first thing to spring to mind is that Windows Update has install IE11 and broke DLP Policy Manager. If so then look in Add/Remove Programs under 'updates' and uninstall it. IE will then revert to the previous working version.

           

          many thanks

           

          Chris Norris

          Global Support Engineering Operations

          McAfee