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401 Views 1 Reply Latest reply: Dec 20, 2013 5:51 AM by cnorris RSS
rbaranger Newcomer 8 posts since
Dec 13, 2013
Currently Being Moderated

Dec 20, 2013 5:30 AM

DLP Policy Manager isn't loading

Hi,

 

I'm having some issues with McAfee DLP Policy Manager.

2 weeks ago, I added some rules like Removable storage device and it was working. I could access the DLP Policy Menu.

 

Since 4 days, the rules are still working but I can't access the DLP Policy Menu and I don't know why.

When I try to access it via Menu -> Data Protection -> DLP Policy, the following message appears: "Please wait while McAfee DLP Policy Manager is loading..." but nothing is happening.

 

I don't know how to solve this problem.

 

I'm using the following OS/Softwares/Extensions:

 

Windows 7 64-bit

ePolicy Orchestrator v5.0.1.228

Data Loss Prevention v9.3.0.617

McAfee Agent v4.8.0.333

  • cnorris McAfee SME 39 posts since
    Nov 3, 2009
    Currently Being Moderated
    1. Dec 20, 2013 5:51 AM (in response to rbaranger)
    Re: DLP Policy Manager isn't loading

    The first thing to spring to mind is that Windows Update has install IE11 and broke DLP Policy Manager. If so then look in Add/Remove Programs under 'updates' and uninstall it. IE will then revert to the previous working version.

     

    many thanks

     

    Chris Norris

    Global Support Engineering Operations

    McAfee

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