1 Reply Latest reply on Dec 13, 2013 3:01 PM by Peter M

    Newly installed total protection not working

    shirpati

      Hi,

       

      I just now installed McAfee Total Protection on my home laptop. Installation is successful however when I am manually starting the full scan it is giving the message "an error has occurred" with details as " An unexpected problem occurred during your scan. Please click OK to go back to the Home page, and then try running your scan again"

       

      My laptop had a "kaspersky antivirus" which got expired and then I uninstalled the kaspersky antivirus and installed McAfee Total Protection. My laptop has Windows Vista.

       

      Thanks in advance.