You need assistance I will ping a tech to contact you as AT issues are out of our level of help.
I will branch this to its own thread in teh AT forum
Can you try running the Intel ESU tool to check the status of Enrollment of your PC to this ANti Theft Service. Refer to the below McAfee Document for more details on how to use the Tool.
I see that you have been advised to run the ESU tool to check the enrollment status of the Intel Anti-theft software.
Please let us know the current status of your issue. Let us know if your issue is resolved or you need further support from us.