Hi yoann63, if you think your computer can be infected and these locked files are unknown then you should first launch an on-demand scan and if it also fails to scan these files then launch an on-demand scan under failsafe mode
For the On Access Scanner, or realtime scanner, a detection event always means at least this -
The user was denied access to the file.
So, hopefully that offers some comfort.
Beyond that, obviously, you want to make sure the file is "taken care of" be that cleaned or deleted... and sometimes the scanner isn't successful in those actions - but it'll always be successful in denying access.
Following up with an On Demand Scan is a good idea.
Unfortunately the product isn't able to retrieve enough intelligence at the time of detection to tell you why a clean failed, or why a delete failed; so some investigation is needed there. These occurrences should be one-offs, not the norm. Whatever the case, you know a detection occurred and it was blocked from executing... the file is still there though, as best we can tell at the time.
thanks for your help.
Maybe blind this morning, i don't see failsafe mode on the server.
Where is located ?