3 Replies Latest reply on Dec 5, 2013 9:29 PM by mcafeenewb

    McAfee Application Control Problems Under Windows 7 64bit Ultimate ( 0x0000005 Errors )

    moggsie

      Dear Community,

       

      I'm having problems running Application Control.

       

      Tried 2 versions....

       

      setup-win-7-2008r2-amd64-6.0.0.9703.exe

       

      setup-win-7-2008r2-amd64-5.1.0.6824.exe

       

      Both exhibit the same problems when solidification is complete and "enabled" which are....

       

      1. Control Panel items not visible on Start Menu ( although when you click on the desktop shortcut for Control Panel, you can see the icons, it's just that nothing happens when you click them ).
      2. All 32-bit applications ( i.e. those in the Program Files (x86) directory )  fail with error message  = "The application was unable to start correctly (0x0000005). Click OK to close the application"
      3. Most native Windows components run OK ( Windows Media player does not ).
      4. Any attempt to run program installation in "Update" mode, result in the same 0x0000005 error being logged in the Event Viewer Systemlog ( no popup window though, as in #2 above ).

       

      "sadmin diag"  or Event Viewer gives no clues either. Solidcore does not log anything.

       

      C:\Program Files\McAfee\Solidcore\Logs\ also does not suggest anything to me ( see attached ).

       

      Any ideas folks ?

       

      ps. when you un-install 6.00.9703, the v6.0 swin.sys driver appears to be left behind. Then, when you subsequently install v5.0, Solidcore fails to go into enable mode because the driver is incorrect ( v6 rather than v5 ). A manual removal of the v6 driver before installing v5 appears to fix this.