1 of 1 people found this helpful
That Symantec link is broken so have no idea what it's about or perhaps their forums are only visible to members? You have no backups whatsoever and I assume a System Restore doesn't restore the documents anyway (it normally doesn't)? In which case I would say those records are lost. Unless there is some kind of professional service out there somewhere that decrypts files. Was this trojan one of those Ransomware-type of things?
If so there may be some help available on malware specialist forums such as BleepingComputer etc. But I can't guarantee that.
Run a Hijackthis log by one of those forums listed in the Hijackthis section of the last link in my signature below to see what they say.
Meanwhile make sure that all parts of your system are totally up to date, especially Internet Explorer and its add-ons, whether or not you use it.
What McAfee software are you using by the way?
Thanks for your comments and advice. Restoral point is usless, the system apprears to be running ok now but just PDF's and Office docs corrupted.
I am using "McAfee as a service", with the usual Virus and Spyware Protection, firewall and Browser protection.
I will follow your advice with Hijackthis. about to do it now.
You mean McAfee SaaS (McAfee Total Protection Service)? Then I will move this to that section.
I moved this provisionally to Malware Discussions > Corporate User Assistance (if you are using McAfee TPS).
BTW I joined Symantec Connect and still that link is broken.
Just read it and although interesting, it's all been said before here and in other forums and isn't much help really.
Your only hope I think is to right-click each affected file and go to Properties and see if there is a "Previous Versions" tab and hope that works.
Meanwhile hopefully posting on an independent forum may find some answers for you. (As in the HJT log suggestion).