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4885 Views 4 Replies Latest reply: Nov 28, 2008 1:35 PM by marathoner56 RSS
Newcomer 4 posts since
Nov 28, 2008
Currently Being Moderated

Nov 28, 2008 4:57 AM

can't connect to mcafee or any other anti-virus software

Mcafee Suite 8. Got a warning that generic.dx trogan detected and removed in Mcafee. When I went to check details of the trojan, the link to mcafee would not work -- get a message when trying to connect to Mcafee that the connection fails. Any attempt from browser to connect gets same message. Ran full system scan twice with nothing showing up. Ran Windows Defender twice with no problems reported. I cannot connect to any anti-virus websites and all searches in google and yahoo get redirected to other sites. The rest of my websites in favorites come up okay.

I also have spybot S&D on my computer, but I cannot even open it. Something has me locked out of any anti-virus. Also, I keep asking Mcafee to get updates and it says it there are no updates, so apparently it is locked out also.

I'm using another computer to post this message.

Any help greatly appreciated!

Moved from Security Center 8 to Virus Discussions for better attention - Moderator
  • matrixluke Newcomer 313 posts since
    Apr 29, 2008

    Try this

    Download Malwarebytes ' Anti-Malware from or Double-click on mbam-setup.exe to install the application.

    * Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    * If an update is found, it will download and install the latest version.
    * Once the program has loaded, select Perform Full Scan, then click Scan.
    * The scan may take some time to finish, so please be patient.
    * When the scan is complete, click OK, then Show Results to view the results.
    * Make sure that everything is checked, and click Remove Selected.
    * When disinfection is completed, a log will open in Notepad and you may be prompted to restart (see Extra Note below).
    * The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
    * Copy & paste the entire report into your next reply.

    Extra Note:
    If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.

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