1 Reply Latest reply on Nov 27, 2013 5:18 AM by rackroyd

    Anti-Virus License Type: Evaluation

    jamesm

      Hi,

       

      I've been using EPO 5.0.0 since I started with a new company in September. Yesterday I noticed that briely during startup clients are seeing "Evaluation" on the McAfee agents (See Capture 1).

       

      I've checked my grant number and it only lists ePolicy Orchestrator under My Products.

       

      Within EPO under software manager it's showing 2 checked in Licensed softwares McAfee Agent 4.8 and McAfee VirusScan Enterprise 8.8 (See Caputre 2).

       

      What am I missing? Why are my clients showing as Evaluations due to run out in December??

       

      Kind Regards

      Jay

        • 1. Re: Anti-Virus License Type: Evaluation
          rackroyd

          As you are using ePO 5.0.0 it may be the issue covered in McAfee support article:

          KB78686 - ePO 5.0 servers installed with valid license key stop sending policies and tasks after 90 days

           

          That is resolved by upgrade to ePO 5.0.1 or 5.1.0

           

          However I'd suggest you first call McAfee Customer service to have them check your grant ID(s) and how they link to your ePO License key(s) to be sure all your registred products are correctly assigned.