is this on a MAC? You posted under MAC products. I'll move the thread otherwise.
Assuming you have an active Internet connection and the software still wont activate probably your best idea would be to contact Technical Support directly, it's linked under Useful Links at the top of this page.
It's free by phone or online chat.
Good Morning Ex_Brit
Yes it is in a MAC.
I have internet connection. I will follow your suggestions.
I'm not too good on anything "Apple" but iPad's I'm afraid. Good luck ;-)