1 Reply Latest reply on Nov 18, 2013 10:44 AM by Folcan

    EEPC 7.0.2 : Inactive on HP systems

    Folcan

      Hello,

       

      I have some troubles with HP systems, specially on HP Probook 6560b only (no problems on 6570).

      EEGO go to True, all checks seems to be good.

       

      EEPC Installation is a success, but not the activation.

       

      EEAgent say "Waiting for information", and nothing happen.

       

      My Mfeepe.log say :

       

       

      2013-11-18 16:18:33,876 INFO    LoggingService                       ===== Service Started ===== 2013-11-18 16:18:33,876 INFO    LoggingService                       Running EEAgent version: 7.0.2.396 2013-11-18 16:18:33,876 INFO    LoggingService                       Operating system reported as: Windows 6.1 2013-11-18 16:18:33,876 INFO    LoggingService                       BIOS reported as: Hewlett-Packard, 68SCE Ver. F.08 (08/26/2011) 2013-11-18 16:18:33,876 INFO    MfeEpeDiscoveryService               Initialized successfully 2013-11-18 16:18:33,877 INFO    AuditService                         Service Started successfully 2013-11-18 16:18:33,877 INFO    MfeEpeDiscoveryService               Service started successfully 2013-11-18 16:18:33,878 INFO    MfeEpePluginInformationService       Initialized successfully 2013-11-18 16:18:33,878 INFO    StatusService                        Service Started successfully 2013-11-18 16:18:33,879 INFO    MfeEpePluginInformationService       Service started successfully 2013-11-18 16:18:33,882 INFO    MfeEpeCoreEncryptionPlugin           MfeEpeEncryptionService initialized successfully 2013-11-18 16:18:33,884 INFO    MfeEpeEsEncryptionInformationService MfeEpeEncryptionInformationService initialized successfully 2013-11-18 16:18:33,890 INFO    MfeEpeProductDetectionPlugin         MfeEpeProductDetectionService initialized successfully 2013-11-18 16:18:33,897 INFO    EpoPlugin                            MfeEpeServiceDCServer initialized successfully 2013-11-18 16:18:33,901 INFO    MfeEpeServiceLPCServer               Initialized successfully 2013-11-18 16:18:33,989 INFO    MfeEpeOpalEncryptionProviderPlugin   MfeEpeEncryptionService initialized successfully 2013-11-18 16:18:33,989 INFO    MfeEpeOpalEncryptionProviderPlugin   MfeEpeEncryptionProviderService initialized successfully 2013-11-18 16:18:33,991 ERROR   MfeEpeOpalEncryptionProviderPlugin   Failed to get all required system objects during initialization: [0xEE040001] Opening driver 2013-11-18 16:18:33,999 INFO    MfeEpePcEncryptionProviderPlugin     MfeEpeEncryptionService initialized successfully 2013-11-18 16:18:33,999 INFO    MfeEpePcEncryptionProviderPlugin     MfeEpeEncryptionProviderService initialized successfully 2013-11-18 16:18:34,001 ERROR   MfeEpePcEncryptionProviderPlugin     Failed to get all required system objects during initialization: [0xEE040001] Opening driver 2013-11-18 16:18:34,001 INFO    MfeEpeCoreEncryptionPlugin           Service Started Successfully 2013-11-18 16:18:34,005 INFO    MfeEpeEsEncryptionInformationService Service Started Successfully 2013-11-18 16:18:34,005 INFO    MfeEpeProductDetectionPlugin         Service Started Successfully 2013-11-18 16:18:34,005 INFO    EpoPlugin                            Service Started Successfully 2013-11-18 16:18:34,005 INFO    MfeEpeServiceLPCServer               Service Started Successfully 2013-11-18 16:18:34,023 INFO    MfeEpeServiceLPCServer               LPC state initialized. 2013-11-18 16:18:34,023 INFO    MfeEpeServiceLPCServer               Initial LPC state created. 2013-11-18 16:18:34,026 INFO    MfeEpeServiceLPCServer               LPC services started. 2013-11-18 16:18:34,026 INFO    MfeEpeServiceLPCServer               Service initialized. 2013-11-18 16:18:34,030 INFO    MfeEpeKeyServerService               Initialized successfully 2013-11-18 16:18:34,030 INFO    MfeEpeKeyServerService               Service Started Successfully 2013-11-18 16:18:34,143 INFO    MfeEpeServiceLPCServer               LPC channels subscribed. 2013-11-18 16:18:56,791 INFO    MfeEpeDiscoveryService               Service stopped 2013-11-18 16:18:56,791 INFO    MfeEpePluginInformationService       Service stopped 2013-11-18 16:19:42,417 INFO    LoggingService                       =========================== 2013-11-18 16:19:42,417 INFO    AuditService                         Service Started successfully 2013-11-18 16:19:42,417 INFO    StatusService                        Service Started successfully 2013-11-18 16:19:42,417 INFO    LoggingService                       ===== Service Started ===== 2013-11-18 16:19:42,417 INFO    LoggingService                       Running EEAgent version: 7.0.2.396 2013-11-18 16:19:42,417 INFO    LoggingService                       Operating system reported as: Windows 6.1 2013-11-18 16:19:42,417 INFO    LoggingService                       BIOS reported as: Hewlett-Packard, 68SCE Ver. F.08 (08/26/2011) 2013-11-18 16:19:42,417 INFO    MfeEpeDiscoveryService               Initialized successfully 2013-11-18 16:19:42,417 INFO    MfeEpeDiscoveryService               Service started successfully 2013-11-18 16:19:42,417 INFO    MfeEpePluginInformationService       Initialized successfully 2013-11-18 16:19:42,417 INFO    MfeEpePluginInformationService       Service started successfully 2013-11-18 16:19:42,417 INFO    MfeEpeCoreEncryptionPlugin           MfeEpeEncryptionService initialized successfully 2013-11-18 16:19:42,417 INFO    MfeEpeEsEncryptionInformationService MfeEpeEncryptionInformationService initialized successfully 2013-11-18 16:19:42,417 INFO    MfeEpeProductDetectionPlugin         MfeEpeProductDetectionService initialized successfully 2013-11-18 16:19:42,417 INFO    EpoPlugin                            MfeEpeServiceDCServer initialized successfully 2013-11-18 16:19:42,417 INFO    MfeEpeServiceLPCServer               Initialized successfully 2013-11-18 16:19:49,735 INFO    MfeEpeOpalEncryptionProviderPlugin   MfeEpeEncryptionService initialized successfully 2013-11-18 16:19:49,735 INFO    MfeEpeOpalEncryptionProviderPlugin   MfeEpeEncryptionProviderService initialized successfully 2013-11-18 16:19:49,923 ERROR   MfeEpeOpalEncryptionProviderPlugin   Failed to get all required system objects during initialization: [0xEE00000A] 2013-11-18 16:19:50,359 INFO    MfeEpePcEncryptionProviderPlugin     MfeEpeEncryptionService initialized successfully 2013-11-18 16:19:50,359 INFO    MfeEpePcEncryptionProviderPlugin     MfeEpeEncryptionProviderService initialized successfully 2013-11-18 16:19:50,422 INFO    MfeEpeEsEncryptionInformationService MfeEpeEncryptionInformationService initialized successfully 2013-11-18 16:19:50,422 INFO    MfeEpeCoreEncryptionPlugin           Service Started Successfully 2013-11-18 16:19:50,437 INFO    MfeEpeEsEncryptionInformationService Service Started Successfully 2013-11-18 16:19:50,437 INFO    MfeEpeProductDetectionPlugin         Service Started Successfully 2013-11-18 16:19:50,437 INFO    EpoPlugin                            Service Started Successfully 2013-11-18 16:19:50,437 INFO    MfeEpeServiceLPCServer               Service Started Successfully 2013-11-18 16:19:50,437 INFO    MfeEpePcEncryptionProviderPlugin     Service Started Successfully 2013-11-18 16:19:50,437 INFO    MfeEpeEsEncryptionInformationService Service Started Successfully 2013-11-18 16:19:50,453 INFO    MfeEpeServiceLPCServer               LPC state initialized. 2013-11-18 16:19:50,453 INFO    MfeEpeServiceLPCServer               Initial LPC state created. 2013-11-18 16:19:50,469 INFO    MfeEpeServiceLPCServer               LPC services started. 2013-11-18 16:19:50,469 INFO    MfeEpeServiceLPCServer               Service initialized. 2013-11-18 16:19:50,469 INFO    MfeEpeKeyServerService               Initialized successfully 2013-11-18 16:19:50,469 INFO    MfeEpeKeyServerService               Service Started Successfully 2013-11-18 16:19:50,625 INFO    MfeEpeServiceLPCServer               LPC channels subscribed. 2013-11-18 16:19:50,734 INFO    PcSystem                             Starting (unknown, inactive) 2013-11-18 16:19:50,749 INFO    PcSystem                             Started 2013-11-18 16:25:17,984 ERROR   EpoPlugin                            enforceUserPolicy: No policy store.

       

       

      Any ideas ?

       

      Maybe a BIOS problem ?

       

       

      Thanks for your help.

       

      Regards,