Tried looking for the right place to post this. Thought I' try here.
I have Total Protection 2013 running on my Acer laptop running Windows 7 Startup.
Yesterday (11/15/2013) I was on the internet and I must have downloaded something or a McAfee update is seriously messing with me.
My normal McAfee window is about 6 inches tall and about 5 inches wide. It's still 6 inches tall, but now it's close to 9 inches wide.
The only thing I did that could be responible is I clicked "Close" on a pop-up advertising a product to protect you from "The Most Dangerous Celebrities."
Today (11/14/2013) when I started up my laptop, I got a message saying my free trial to something I never heard of had expired and now I needed to pay to reactivate. It was a momentary message and it closed before I could read the whole thing.
MAINow my Total Protection has different sized fonts, no minimize button, the Real-Time scanning kept turning off seconds after I clicked 'Turn On," and the Quick Clean no longer cleans Internet Explorer or Chrome (they aren't even listed as part of the Quick Clean process).
To fix this problem this is what I did.
1. Restored my computer to the previous Restore Point (11/14/2013). That didn't help. The Mcafee window was was it's normal usual size but the fonts were like 5pt to 180pt and the menu options ran off the edge of the window.
2. Rstored my computer to the next previous Restore Point (11/12/2013). That didn't help. All the fonts were normal. All the Main Menu Options were listed normally one right under the other. But the the size was 6 inches tall and 9 inches wide.
3. Uninstalled everything "McAfee" using the MCPR2 tool. But it said some permissions weren't obtained so some products would not be removed. After the reboot, the Taskbar still had the McAfee icon. but I went ahead and and downloaded "McAfeeSetup" thinking I should be able to work around that. Wrong. I ran "McAfeeSetup" it twice. Each time it could not complete the installation process. This was after wasting close to 140MB each time.
So I went to Start>Computer>Acer (C:)>Program Files and tried to remove the folders "McAfee", "McAfee Security Scan", and "McAfee.com". Was only able to remove "McAfee Security Scan". The other two folders said I needed Administrator permission to delete and since I was using the Administrator Account, I clicked Coninue, but it said the folder was being used by another program and could not be deleted>therefore: Access Denied.
Then I went "Ctrl+Alt+Delete" to "Start Task Manager" and selected the "Services Tab" and clicked on the Services button to open the Services window. In Services Window I disabled all the Services that had "McAfee" but some wouldn't be disabled like McAfee Platform. Tried deleting "McAfee" in Program Files. Access Denied.
Then I started looking on the internet around the forums to see if anyone was having problems deleting McAfee from their computers. I stumbled on one forum where a guy said that a folder not being able to be deleted was probably due to it being used by malware; therefore: Reboot your comuter and press F8 before the Windows logo comes up and restart in "Safe Mode." In Safe Mode, I was finally able to delete the "McAfee.com" folder from Program Files. But "McAfee" was still being used by another program and therefore: Access Denied. In the end I clicked on "McAfee" and highlighted everything, right-clicked, and Delete. I kept doing that for all folders in "McAfee." In the end I had only four folders in "McAfee" that had Access Denied.
During all this the McAfee Vault was still running in Windows Explorer>Libraries>Documents. Tried Deleting but Access Denied. So I created a "New Folder," stuck McAfee Vaults in it, tried to Delete, but Access Denied. So I right-clicked on "New Folder," opened up Properties. In the New Folder Properties window, I selected the "Security Tab," clicked on "Advanced". Under the "Permissions" Tab, I clicked on the " Change Permissions" button, deselected "Included inheritable permissions from this object's parent" clicked "Add", selected "Replace all child object permissions with inheritable permissions from this object." Clicked "Apply", OK and so forth. Right-clicked on "McAfee". Lo and behold! DELETED! McAfee Vaults still showed up in Start>Computer>Other(1). But the McAfee logo was gone and a regular default icon (white page, open window, with two rows of icons) was in its place so I figured I was safe.
At this point the white flag icon for Action Center popped up in the Taskbar saying Windows Defender was out of date and Windows could not find an anti-virus program and check online for a program.
At this point I created a new Restore Point labeled "Pre-McAfee Installation" since I was going to run "McAfeeSetup" a THIRD time. Ran "McAfeeSetup". Installation successful. BUT all the initial problems I listed at the beginning of this post are still there: