Hello, recently I was diagnosing on of my pcs on day to find out why it was freezing and then started crashing alot(this pretty much started this whole thing up to now) and I installed mcafee on it, ran a scan and was getting quite concerned at scanned objects labelled as rootkits. Cancelled scan, went online for a free anti-rootkit software, found Malwarebytes Anti-Rootkit(Beta), ran it and it found some malware, during it's scan, Mcafee found some files being suspicious and classed them as Artemises, that was before any malware was found. After it found 1 malware, another file came up as suspicious by Mcafee, after the anti-rootkit scan completed and removed the malware it found, I restarted the computer as instructed. After the reboot I went and ran Mcafee scan again but the computer crashed while the scan was going. After the computer reboot, I restarted the scan and few minutes later, Windows crashes again, it kept happening over and over again. So after a while I called Toshiba and asked for help(with a reference number because of the freezing happening) and I left out the part about malware when I was describing the crashes the to guy that was assisting me and he guessed it was because of viruses. So he instructed me to remove all my files on the computer with a process built into Windows 8 and I ran it, after it was completed I reinstalled McAfee(and it had me remove Norton-Internet Security with the 30 days free trial still in effect) and re-ran a scan and guess what... Windows crashes again so I call Toshiba back and they tell me to send the computer back so I did and got it back today and the computer's HDD was replaced and so I reinstall McAfee again(and it had me remove Norton-Internet Security with the 30 days free trial still in effect again) and during it's install I thought I saw something flash on the screen a few times but couldn't really catch it. After it was done I went to install Apache Open Office and during it's install... Windows Crashes again and the computer had a fresh HDD placed in and the OS re-installed and it kept crashing after that point after logging into the computer and going to the desktop to now crashing right after booting or logging in. Anyone explain if this is hardware related or a virus that snuck in during McAfee's install or McAfee itself.
Note: I can't get any crash dumps due unable to do anything before a crash but the recent crash error was MEMORY_MANAGEMENT
Note2: McAfee AntiVirus+ was used before I upgraded it to All Acess Total Protection.
Edit: Forgot to mention that McAfee is working on an identical computer to the one mentioned above without it crashing, I installed McAfee differently on it though by manually removing Norton then installing McAfee.
Message was edited by: wildcard65 on 11/8/13 5:00:13 PM CST