You may have Family Protection or Anti-Theft included and as that is a secure application it can't be removed using the removal tool. Please contact Technical Support directly by phone or online chat, it's free of charge and linked under Useful Links at the top of this page.
It isn't breaching any laws, anywhere. If those applications were easily disabled or removable then any child could gain access or thief could simply get rid of them and take over the machine.
By the way, if Support can't help I can ask someone to intervene in this thread but it could be while before they do. Try Tech Support first then let me know what they say.